Technical Support Referent with Polish
RO-B-Bucharest
English Portal
Req #: 37692
Type: Permanent
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Overview:
Expleo is a global engineering, technology, and consulting service provider that partners with leading organizations to guide them through their business transformation, helping them achieve operational excellence and future-proof their businesses.
Expleo benefits from more than 50 years of experience developing complex products in automotive and aerospace, optimizing manufacturing processes, and ensuring the quality of information systems. Leveraging its deep sector knowledge and wide-ranging expertise in fields including AI engineering, digitalization, automation, cybersecurity and data science, the group's mission is to fast-track innovation through each step of the value chain.
With 19,000 employees and a worldwide presence in 30 countries, our global footprint includes excellence centers around the world. We are in Romania since 1994 and currently counting 1700 colleagues.
Responsibilities:
* Processes the vehicle technical assistance requests
* Ensures the respect for procedures
* Contributes to control and reduce Warranty costs
* Processes the assistance request within delays set in the objectives
* Analyses the requests and searches for a solution in the knowledge base
* Transfers to Level 2 the assistance requests that cannot be solved at Level 1
* Processes the assistance requests taking into account Warranty costs generated by operations and part replacements advised
* Participates in continuous improvement to the service offered by proposing improvement actions to the hierarchy
Qualifications:
* Fresh graduate in engineering
* Fluent in Polish
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