Technical Support Engineer for High-Speed Digital and Photonics Measurement and Application
RO-Bucharest
Global Careers (External)
Req #: 44319
Type: Regular
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Overview: Keysight is on the forefront of technology innovation, delivering breakthroughs and trusted insights in electronic design, simulation, prototyping, test, manufacturing, and optimization. Our ~15,000 employees create world-class solutions in communications, 5G, automotive, energy, quantum, aerospace, defense, and semiconductor markets for customers in over 100 countries. Learn more about what we do. Our powerful, award-winning culture embraces a bold vision of where technology can take us and a passion for tackling challenging problems with industry-first solutions. Diversity, equity & inclusion are integral parts of our culture and drivers of innovation at Keysight. We believe that when people feel a sense of belonging, they can be more creative, innovative, and thrive at all points in their careers. What we offer: A place within an exciting company! At Keysight we work with our visionary, market-leading, and highly innovative customers to develop breakthroughs that connect and secure the world. These are some of the benefits you will have at Keysight: * Hybrid model of work * Flexible working time * Medical subscription for you and for your family members * Meal tickets for working days About the Job: Put your experience to work as an Application Engineer in the dynamic and challenging environment of Keysight's Application and Technical Support team. Every day you will have the opportunity to impact the success of multiple customers as they work on the forefront of technology. To stay on top of your career you will be provided access to the breadth of Keysight's electronic measurement equipment, training with our product development teams, and partner closely with the R&D and the sales teams across Keysight. You will be trained to help Keysight's customers select and utilize the right solutions for their electrical and electronics testing needs across a breadth of industries including automotive, wireless, aerospace, education, and semiconductor. About the Team: You will be part of our European Keysight Technical and Application Support team, supporting our customers and strategic partners across > 15 countries; and working in collaboration with our engineering and product development teams to resolve a variety of highly complex technical issues. Responsibilities: * Assist Keysight's customers and sales partners to provide timely and effective application support towards resolving technical problems of varied scope and complexity. * Support customers how to use our products, including help with software automation, and resolve complex technical problems by helping to write custom software code. * Work with R&D teams to ensure HW/SW new product introduction (NPI) support readiness, provide product enhancements feedback, prioritize, and drive for defect fix resolution. * Share expertise through the creation of technical article content. * Track customer interactions, document each case resolution, and ensure customer commitments are satisfied, using Keysight's case management system. * Provide early-stage pre-sales technical support to customer, translating their technical objectives into Keysight product (HW/SW) offerings. * In support of the sales team, provide in-depth product demos directly to the customer. * Leverage post-sales interactions with customers, to investigate more broadly and provide highly qualified opportunities to sales. Qualifications: * Bachelor and/or Master's degree in Electronic engineering or Physics * Significant experience as an application engineer, design validation engineer, or test engineer in the Digital domain and/or in one or more standards (HDMI, USB, DDR, MIPI, Ethernet...) * Regular user of equipment such as High-Speed Oscilloscopes or BERTs (Bit Error Rate Testers) or AWGs (Arbitrary Waveform Generators) and solid understanding of generation, demodulation, and analysis of digital communication signals, including signal integrity. * Clear written and verbal communication skills; able to explain technical subjects over the phone and through email. An advanced level of English language is required. * Ability to effectively interface with customers at deep engineering and solution level environment. * Ability to multi-task in assisting multiple customers every day providing product and application technical consulting and support. * Self-motivated to investigate and learn Keysight products and the applications they are used in. Desired Qualifications: * Experience in Quantum Applications and FPGA concepts is a bonus * Programming skills that may include .NET, C#, C++, VB, Python. ***Keysight is an Equal Opportunity Employer.***
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