Technical Subject Matter Expert (SME) - Tier 2 Support (Remote)
US-Remote
Careers (External)
Req #: 8145
Type: Full-Time
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Overview: GovCIO is currently hiring for Technical Subject Matter Expert (SME) - Tier 2 Support, to provide advanced troubleshooting, system expertise, and operational support for complex issues from Tier 1. This role requires deep knowledge of IT application administration to support mission-critical customer environments. This role is a fully remote, U.S.-based position, with core hours of operation Monday through Friday, 8:00 AM to 5:00 PM ET. Responsibilities: * Resolve complex incidents escalated from Tier 1 related to PCS PL applications, including Pharmacy namespaces, outpatient/inpatient pharmacy functions, and integrations with commercial drug databases such as First Databank (FDB). * Troubleshoot issues connected to OneVA Pharmacy, Park a Prescription, and outpatient medication processing, inpatient medication processing, drug file management, barcode medication administration (BCMA), state prescription monitoring program, CMOP processing, MOCHA order checks, and Inbound eRx * Support VistA KIDS components and interfaces and maintain system integrations with dependent applications. * Collaborate with Tier 3, Engineering, DevOps, Product, and external vendors for root cause resolution and long‑term fixes. * Create and maintain documentation including, troubleshooting guides, * Communicate clearly and professionally with customers, stakeholders, and senior IT staff; prepare briefings and participate in technical discussions. * Provide mentorship and technical support to Tier 1 personnel, sharing knowledge and best practices. Qualifications: Bachelor's with 15 years (or commensurate experience) Required Skills and Experience * Proficiency with VistA Pharmacy namespaces and their interactions with core medication management workflows. * Hands‑on experience with KIDS patching, VistA infrastructure, and cross-namespace dependency validation. * Familiarity with NCPDP SCRIPT standards (Inbound eRx) and supporting DSCSA regulatory updates and application changes across PCS Pharmacy systems. * Understanding of FDB-based drug interaction systems, MOCHA logic, PGx enhancements, and medication order checks. * Familiarity with AMPL-GUI communication workflows. * Experience with federal security policies, , and PHI handling requirements. * Ability to interpret logs and message payloads in Vista pharmacy-related technologies. * Understanding information security policies and best practices for safeguarding systems and data. * Strong written and verbal communication skills, with a demonstrated ability to produce clear technical documentation, reports, and briefings. * Ability to collaborate effectively with Tier 1, Tier 3, engineering teams, developers, and external stakeholders to resolve issues and implement improvements. * Strong organizational skills with the ability to manage multiple tasks, incidents, and priorities concurrently. * Clearance Required: Ability to obtain and maintain a Suitability/Public Trust clearance. Preferred Skills and Experience * Hands‑on experience with VistA KIDS and related interfaces (especially for roles supporting VA or healthcare systems).
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