Technical Service Coordinator
US-NY-Poughkeepsie
HVMFG JOBS
Req #: 4762
Type: Regular Full-Time
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Overview: Join our Service Team Where Precision Meets Passion - Become Our Next TECHNICAL SERVICE COORDINATOR ! Are you a service-minded professional who thrives at the intersection of customer care and technical coordination? Do you love organizing, solving problems, and making sure things run like a well-oiled machine? If so, MPI wants you to join our team as a Technical Service Coordinator! Why MPI? At MPI, we are not just making high-precision equipment, we are building a culture of innovation, trust, and continuous improvement. We have been in business for over 53 years and are considered the best supplier of Wax and Ceramic Injection Equipment and Automation to the Investment Casting Industry worldwide. We are proud to operate a clean, safe, and supportive work environment where every employee matters. You will work onsite at our Poughkeepsie, NY facility in an office cubical environment, embedded in the action and surrounded by enthusiastic and helpful teammates who are dedicated to excellence and success. Ready to Make an Impact? Apply now and be part of a company that values your passion to succeed, encourages growth, and delivers top-tier solutions around the globe. Salary Range: $72,500.00/Yr. - $92,500.00/Yr. Responsibilities: What You will Do: As the first point of contact for customers, you will be the go-to person our customers will rely on to address their needs and keep Service running smoothly-from scheduling field engineers to assisting with initial technical troubleshooting questions and guidance. You will coordinate service calls, manage quotes, assist in troubleshooting over the phone, and help ensure a world-class customer experience. This role blends administrative excellence with technical capability. You will interact daily with customers, Field Service Engineers (FSEs), and internal teams ( Sales, Engineering, Manufacturing, Shipping )-making you a key player in MPI's Field Service / Customer Satisfaction operations. Keys to success: * Thrive on multitasking and staying organized in a fast-paced environment * Communicate with confidence and clarity-on the phone and in writing, and team meetings. * Have a knack for technical troubleshooting (do not worry, we will train you on our products) * Very skilled with Microsoft Office (Excel, Outlook, MS Teams) and ideally, ERP systems like Epicor. Training on Epicor will be provided. * Enjoy working as part of a collaborative, LEAN-driven team where efficiency is key. Qualifications: What You Bring: * 5+ years of experience in customer service or service coordination. * Associate degree or technical training preferred. * A service-first mindset, with the ability to juggle multiple priorities and remain calm. * An analytical and problem-solving mind-you ask great questions and can accurately document. * Familiarity with manufacturing, machinery or industrial environments is a plus.
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