Technical Program Manager.Senior
US-NY-Holtsville
Zebra Technologies
Req #: 111185
Type: Employee|Employee|Regular Full-time
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Overview: Senior customer engagement program manager will be responsible for leading cross-functional team of Systems and SW Engineers, Test Engineers, , Product manager, Account Team, Sales Engineers, etc. for customer engagements. The successful candidate will be responsible for overseeing the progress of product pilots and ensuring customer expectations of performance and quality are achieved and that all issues are tracked and resolved in a timely manner. This individual will be instrumental in ensuring the success of our product pilots by working closely with some of our largest and most strategic customers. This role is a hybrid position and requires a minimum of three days per week in our Holtsville, NY office. Zebra reserves the right to modify your work location based on business need. Responsibilities: * Support product/solution development activities to drive revenue ramp (faster time to revenue) via activities including Customer Pilots, competitive opportunities and roll outs that result in quality product/solution releases. * Align customer expectations with product hardware and feature deliverables for PoC / Pilot / Roll Out Projects * Ability to translate customer problems into solution requirements. * Execute multiple limited scope projects simultaneously. * Proven experience in a customer-facing Program Management or Project Management role. * Strong understanding of product development lifecycles. * Excellent interpersonal and communication skills, with the ability to work effectively with both internal and external stakeholders. * A demonstrated ability to drive issue resolution in a complex, fast-paced environment. * Experience working with large, enterprise-level customers. * Experience with AI-powered reporting or business intelligence tools. * Ability apply AI, automation, and data analytics to solve complex business problems and deliver measurable value. * Leads creating cross functional workstreams and driving execution for sales enablement, development and deployment. * Organizes and presents business, technical and program reviews/status to Senior Leadership using digital media, dashboards and JIRA agile project management tools. * Identify and mitigate risks; develop and implement risk mitigation plans. * Motivate a project team to ensure solutions are reliable and of quality, in a highly collaborative fashion * Provides assistance with coordination of deliverables and project assets to assist the project team. Personally anticipates and addresses obstacles or issues that are moderate to significant in severity and escalates complex issues to management for assistance. Independently engages additional resources as needed to address obstacles or delays. Adjusts the plan per management guidelines as delays or obstacles are experienced. * Demonstrates intermediate understanding of development processes and product launch scope and activities * Very limited supervision by management is expected in this position for complex or novel problems. * May coach or act as escalation point for level 1 or level 2 Program Managers * Develop and protect intellectual property; be well versed with IP fundamentals. * Explore and understand competitive landscape in both product and business terms Qualifications: Minimum Qualifications: * Bachelors degree in Engineering or related technical BS degree, MS preferred * 5 + years of Engineering/Program management experience for products in fast paced environment. * Proven ability to lead and orchestrate large, cross-functional teams (including Systems and SW Engineers, Test Engineers, Product Managers, Account Teams, and Sales Engineers) through complex customer engagements. * Expertise in managing the entire "white-glove" customer adoption lifecycle, from initial hardware/solution testing in customer labs, through the stand-up of pilot locations, to the development of a full-scale deployment strategy. * Strong track record of successfully overseeing product pilots, ensuring customer expectations for performance and quality are achieved by rigorously tracking and driving all issues to resolution in a timely manner. Key Skills and Competencies: * Intermediate to advanced leadership and analytical skills * Intermediate to advanced written and oral communication skills * Solid critical thinking and questioning skills * Experience leading medium cross-functional teams * Self-motivated, results driven, manages risks, and thrives in an environment of uncertainty and continuous innovation. * Experienced team builder, great at collaboration and managing resources; proven interpersonal skills Zebra is an equal opportunity employer. All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identify, national origin, disability, protected veteran status, or any other basis prohibited by law. If you are an individual with a disability and need assistance in applying for a position, please contact us at workplace.accommodations@zebra.com. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Know Your Rights: https://www.eeoc.gov/sites/default/files/2022-10/EEOC_KnowYourRights_screen_reader_10_20.pdf Conozca sus Derechos: https://www.eeoc.gov/sites/default/files/2022-10/22-088_EEOC_KnowYourRightsSp_10_20.pdf We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation. Zebra is a federal contractor and is committed to an alcohol and drug free workplace. As a result, all U.S. based employees are subject to the Drug and Alcohol Free Workplace Policy and Procedure. Zebra Technologies is committed to ensuring equal access and participation for people with disabilities. We are committed to treating people with disabilities in a way that allows them to maintain their dignity and independence. We are also committed to giving people with disabilities the same opportunity to access our services and allowing them to benefit from the same services, in the same place and in a similar way as other clients. We will do so by removing and preventing barriers to accessibility and meeting our accessibility requirements under the Accessibility for Ontarians with Disabilities Act and Ontario's accessibility laws. In keeping with these commitments, for any applicant, employee or customer that needs accessibility assistance, kindly direct all inquiries to workplace.acc@zebra.com.
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