Technical Enablement Manager - Audit
US
Careers
Req #: 6845
Type: Full Time
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Overview: At Wipfli, people count At Wipfli, our people are core to everything we do-the catalyst behind our ability to create exceptional impact and extraordinary results. We believe in flexibility. We focus on relationships. We encourage each individual to follow their own path. People truly matter and they feel it. For those looking to make a difference and find a professional home, Wipfli offers a career-defining opportunity. Job Summary You will lead the development, execution, and continuous improvement of our training programs for audit technology platforms and methodologies. Your mission is to ensure that associates, industry champions, and trainers receive top-notch, role-specific training that boosts adoption and proficiency. This remote role prioritizes candidates in Mountain or Central time zones to align with where most associates are based and support effective collaboration. Responsibilities: Essential Responsibilities Training Program Development & Execution * Design and deliver engaging, role-specific training to associates, industry champions, and leadership. * Develop structured Train-the-Trainer programs to empower internal trainers with effective instructional techniques. * Tailor content to various learning styles, ensuring engagement and retention across all experience levels. * Conduct live workshops, webinars, and hands-on training sessions for diverse user groups. * Implement training benchmarks and assessment tools to measure knowledge retention and system adoption. Training Content Creation & Resource Development * Create and maintain comprehensive training materials, including user guides, e-learning modules, and video tutorials. * Collaborate with Industry Champions and SMEs to develop industry-specific training adaptations. * Ensure training content reflects current professional attest standards and aligns with Wipfli methodology as applied to Dynamic Audit Solutions. * Work with IT and Product Owner to integrate self-service help resources (FAQs, troubleshooting guides, process maps). Change Management & Adoption Strategy (Following ADKAR Principles) * Align training programs with Awareness, Desire, Knowledge, Ability, and Reinforcement (ADKAR) to ensure smooth adoption. * Develop communication strategies to help associates understand the reasons behind changes. * Work closely with Industry Champions and firm leadership to address resistance and adoption barriers. * Provide ongoing support and reinforcement training to solidify technology proficiency. Support & Troubleshooting * Act as a go-to resource for auditors needing additional support or clarification post-training. * Provide real-time assistance during early-stage technology adoption. * Monitor training feedback and system pain points, escalating concerns to IT or the Product Owner for resolution. * Assist the helpdesk team by responding to common training-related inquiries and identifying trends in support requests. Industry SME Collaboration & Continuous Improvement * Engage with Industry Champions to understand specific training needs within different areas of the firm. * Stay up-to-date on software updates and adapt training accordingly. * Gather feedback from various teams to refine curriculum, methodology, and instructional delivery. * Work with the Quality Committee and leadership to ensure training aligns with professional standards and best practices. Tiffany Farnsworth, from our recruiting team, will be guiding you through this process. Visit her LinkedIn page to connect! #LI-TF1 #LI-REMOTE Qualifications: Required Qualifications * Bachelor's degree in Accounting, Finance, Information Technology, or a related field. * 5-7 years of experience in auditing, preferably within a professional services firm. * 3-5 years of experience in designing and delivering training programs, particularly related to audit technology and methodologies. * Proven experience in designing and delivering training programs, particularly in audit technology and methodologies. Skills & Abilities * Proficient in audit technology platforms and professional attest standards. * Ability to design and deliver engaging training programs tailored to various learning styles and experience levels. * Excellent verbal and written communication skills for conveying complex concepts. * Strong ability to connect with learners and make training sessions interactive. * Familiarity with e-learning development tools, LMS, virtual training methods, and change management frameworks like ADKAR. * Ability to tailor training content to different audiences and adapt to new technologies and methodologies. * Skilled in creating an engaging learning environment that encourages participation and retention. * Commitment to gathering feedback and continuously improving training programs and materials.
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