Technical Customer Support, I with Italian

				Overview:

Resolves problems with customers via telephone email or chat sessions using basic technical product knowledge and interpersonal skills. Troubleshoots problems with appropriate applications, products and vendors. Identifies and documents customer issues, and escalates as directed. Develops an understanding of multiple applications and platforms.

Responsibilities:

* Communicates basic technical solutions to customers using effective communication, listening and comprehension skills.
* Diffuses upset customers
* Fully documents customer interactions in real-time
* Solves problems within defined quality standards using a basic understanding of products, solutions, and customer environments
* Identifies and escalates complex problems under direct supervision
* Works on a limited variety of problems of limited scope using defined procedures and practices
* Collaborates with fellow technicians and supervisor to solve problems
* Familiarizes self with new technologies, products and platforms

Qualifications:

* Bachelor's degree or Associate Degree (Technical Degree). Technical Certifications preferred
* 1-3 years demonstrated working experience required
* Basic computer literacy with a working knowledge of the Microsoft Office Package
* Demonstrates ability to articulate technical issues in simple to understand terms to both management and customers
* Demonstrates strong customer service and communication skills

Benefits:

* 5 weeks of vacation, 5 sick days and 4 volunteer days paid off.
* Multisport card at a reduced price.
* Meal contribution.
* Monthly contribution 1000 CZK/month in the form of credits on your Benefit plus card with cafeteria system where you can choose from wide range of activities/benefits from Health, Sports, Travel, Wellness, Development, Culture up to company Language courses.
* Training and personal development in soft skills and hard skills, access to our internal learning portal and internal career opportunities within Zebra departments.
* Annual bonuses based on financial results.
* Yearly salary increases according to individual performance.
* Employee referral bonus for bringing New Talent to Zebra.
* Free beverages and fruit days (coffee, tea, milk available in our kitchenette).
* Life & Pension insurance contribution.
* New modern and multifunctional workplace at Vlněna Office park in the city centre 
* Discount at our partners (Banks, HP, Dell, Microsoft Office).
			

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