Technical Assistant/Courier-Home Based Care
US-NM-Albuquerque
Careers (External)
Req #: 48338
Type: Full Time
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Overview: Now hiring a Technical Assistant/Courier - Hospital at Home. Albuquerque Residents Only Presbyterian is seeking a dedicated Technical Assistant/Courier to join our innovative Hospital at Home team. As a Technical Assistant/Courier, you will play a pivotal role in enhancing patient care through your technical expertise and support. In this dynamic position, you will not only provide essential courier services by transporting lab specimens, medications, and medical supplies to patients' homes but also serve as a vital technical assistant during remote provider visits. Your ability to troubleshoot and facilitate seamless telehealth interactions will be crucial in delivering high-quality care. If you are passionate about healthcare, enjoy leveraging technology to improve patient experiences, and thrive in a fast-paced environment, we invite you to apply and contribute to our groundbreaking approach to hospital care in the home. How you belong matters here. We value our employees' differences and find strength in the diversity of our team and community. At Presbyterian, it's not just what we do that matters. It's how we do it - and it starts with our incredible team. From Information Technology to Food Services and beyond, our non-clinical employees make a meaningful impact on the healthcare provided to our patients and members. Why Join Us * Type of Opportunity: Full Time * FTE: 1.000000 * Exempt: No * Work Schedule: Varied Days and Hours * Benefits: We offer a wide range of benefits including medical, wellness program, vision, dental, paid time off, retirement and more for FT employees. Ideal Candidate: * Medical office experience 1-2 years * Knowledge of related medical terminology Responsibilities: * The TA will explain the technical aspects of the telemedicine equipment and visit to the patient while setting up the equipment in preparation of the visit. Then connect the patient with the clinical provider via video on a computer or tablet. * The clinical provider will remotely examine the patient and direct the TA in what exam tool is required. * The TA will place the device on the patient for the clinical provider and intervene on any technical issues per their training. * The TA is not to intervene or perform any clinical tasks. * When the clinical provider ends the visit with the patient, the TA will clean the equipment and exit the patient home. * If the patient has additional questions or concerns once the provider has left the video visit, the TA will direct them to call the medical office for assistance. * Remote Monitoring Technical AssistantSets up appointments with patients to install and remove remote monitoring devices. * Instructs patient and/or caregivers on correct use of remote monitoring units including proper use of blood pressure cuff, pulse oximeter, scale, and communication functionality. Qualifications: * High School Diploma or GED * Basic computer and technical knowledge including * Bluetooth connectivity and set ups. * Willing and able to drive own vehicle to perform tasks. * Have excellent customer relations skills.
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