Overview:
When you think of InComm Payments, think of Innovative Payments Technology. We were founded over 30 years ago and continue to be a pioneer in the payment (FinTech) industry. Since our inception, we have grown to be a team of over 3,000 employees in 35 countries around the world. We own over 400 global technical patents and a network that includes over 525,000 points of retail distribution that points to our industry expertise.
We are significantly growing our Engineering and IT teams in Brazil and are focused on finding talent for various financial technology (Fintech) engineering, database, development, and testing teams.
InComm Payments is highly focused on our people and their growth, and we work hard to make a career at InComm Payments meaningful and rewarding. We value innovation, quality, passion, integrity and responsibility in all that we do, and we are looking for great people to join our team as we move forward towards a very bright future. We anticipate developing future leaders for our teams in Brazil!
Benefits include health and dental insurance, meal and restaurant vouchers, fixed monthly stipend for internet and mobile expenses, InComm hardware/software, and annual bonuses! All positions are CLT.
You can learn more about InComm Payments by visiting our Website or connecting with us on LinkedIn, YouTube, Twitter, Facebook, or Instagram.
Responsibilities:
* Establishing and embracing ownership of the production systems
* Creating and maintaining production system documentation, including platform diagrams, data flow diagrams, playbooks, and escalation procedures
* Monitoring the production systems, including web-based applications, APIs, back-end services, databases, network, and infrastructure components
* Participating in after-hours monitoring coverage and facilitating issue escalation and resolution
* Fostering a culture of operational excellence and contributing to overall system and process improvements
* Increasing customer satisfaction and knowledge by partnering with our Account Management team
* Working with the engineering team to provide application design considerations and assist with the implementation of application solutions
* Collaborating with the QA team in establishing test cases and executing test plans
* Performing production system maintenance and facilitating communication around operational activities
* Performing and verifying the release of changes to the production systems
* Proactively identifying and addressing potential production system issues as they are trending
* Troubleshooting production system issues that have been identified
* Understanding and creating complex TSQL queries and scripts
* Parsing, analyzing, and understanding system log files
Qualifications:
* 1-3 years of experience in Technical System Analysis and/or Application Support
* BS degree in Computer Science or related field or equivalent experience
* Excellent written and oral communication skills
* Excellent interpersonal skills and can effectively interact with users of various technical levels
* Strong research, analytic, and troubleshooting skills
* Able to work effectively alone and in team environments
* Able to work under tight deadlines while providing high-quality work
* Professional English language communication skills required
InComm provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity or national origin, citizenship, veteran's status, age, disability status, genetics or any other category protected by federal, state, or local law.
*This position is eligible for the Employee Referral Bonus Program- tier 3
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