Tech Rep - Call Center - Customer Service
US-FL-Boca Raton
Allied Universal Services
Req #: 1304859
Type: Full Time
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Overview: Deposita(TM), An Allied Universal(R) Company has perfected the art of cash management using world-class innovation, technology, and tailored solutions. We serve customers in retail, wholesale and banking sectors through in-depth consultations. We ensure every security need is met and exceeded every step of the way. Join our Phenomenal team today! We offer medical, dental and vision coverage, life insurance, retirement plan, employee assistance programs, company discounts, perks and more for most full-time customer support jobs! Responsibilities: HYBRID Position in Jupiter, Florida: Remote Work possible after successfully completing 45 days in office training and meeting required metrics! Starting Rate at $17.00 per hour Deposita, an Allied Universal(r) Company, is hiring a Customer Experience Technical Representative. Deposita is the market-leading innovator in cash automation. We are a software-based technology company with a history of delivering innovative solutions. Our team members are motivated individuals that help each other to do remarkable things every day. We face challenges together, and we win together. And together, we deliver world-class solutions that transform the way the world uses cash automation technology. We are careful to select people for our team who have demonstrated excellence through their skills and background. You are the perfect fit for our team and this important position as a Customer Experience Technical Representative if you are organized, flexible, a team player, have a strong desire to learn, and obsessive about details and love to solve problems. You will need to confidently diagnose, troubleshoot, and accurately resolve device issues while delivering an exceptional customer experience. * Must possess a minimum of one (1) year of experience in a technical support role or equivalent experience * Two (2) Year previous call center experience required RESPONSIBILITIES: * Provide timely, efficient, and professional service to all customers and partners * Receive inbound calls to assist in installations, connectivity, or configurations of new and current devices * Organize and prioritize outbound calls related to device connectivity and device health. * Receive Customer Support escalations for hardware or software troubleshooting * Proactively evaluate and troubleshoot device issues * Manage device configuration settings * Pull and analyze reports to track specific issues and trends in our device estate * Various projects requested by supervisor * Process enhancements * Authorize access to devices and escalations to manufacturers * Make recommendations for updates to Standard Operating Procedures QUALIFICATIONS (MUST HAVE): * High school diploma or equivalent * Ability to obtain and maintain all necessary state or federal licensing requirements. * Must possess a minimum of two (2) year of experience in a technical support role or equivalent experience * Stable work history must demonstrate each of the following: * Strong understanding of customer service and customer relations * Ability to exercise good judgment and decision-making * You are a highly motivated individual with a strong desire to learn * Effective oral and written communication skills; able to write informatively, clearly, and accurately * Planning, organizing, time management skills * Proficiency with Microsoft Office applications * Problem solving skills; advanced creativity in developing solutions * Active listening skills * Attention to detail; able to identify critical issues quickly and accurately and assess and evaluate situations effectively * Multi-tasking skills * Able to synthesize facts, concepts, principles; compile, sort, and interpret data * Research, investigate, compile information * Able to adapt in a changing environment * Setting and achieving goals * Skilled in encouraging effective teamwork PREFERRED QUALIFICATIONS (NICE TO HAVE): * Experience in a call center environment * Experience working fully remotely and the ability to train remotely * Ability to speak, read, and write fluently in French (Canadian dialect) BENEFITS: * Medical, dental, vision, basic life, AD&D, and disability insurance * Enrollment in our company's 401(k)plan, subject to eligibility requirements * Eight paid holidays annually, five sick days, and four personal days * Vacation time offered at an accrual rate of 3.08 hours biweekly. Unused vacation is only paid out where required by law. Qualifications: Allied Universal(r) is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: www.aus.com If you have any questions regarding Equal Employment Opportunity, Affirmative Action, Diversity and Inclusion, have difficulty using the online system and require an alternate method to apply, or require an accommodation at any time during the recruitment and/or employment process, please contact our local Human Resources department. To find an office near you, please visit: www.aus.com/offices.
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