Team Lead (gn) ServiceNow
IN-KA-Bangalore
careers
Req #: 23862
Type: Regular Full-Time
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Overview: SoftwareOne is powered by Swomies! Every day, 9.000+ SoftwareOne colleagues care for demanding business challenges with intelligence and grit. And every day, 400+ Professionals in 20+ countries build and operate the systems that run SoftwareOne. Those 400+ individuals deliver 24/7 support through different time zones and work in a hybrid Multi-Cloud environment (AWS, Azure). This team is called "IT & Solutions" (formerly BUSINESS IT) and is leading SoftwareOne's internal transformation by rethinking traditional IT and business operations, while driving innovation and efficiency for its thousand's employees worldwide. #DrivenToDeliver #IgniteTheMagic Team Lead (gn) ServiceNow team: Internal IT of SoftwareOne | pensum: full time location: Poland, Germany, India, other SoftwareOne legal locations (optional) | working model: remote or hybrid Responsibilities: As a ServiceNow Team Lead, you'll craft the future of our platform, leading a skilled team and ensuring perfect project execution, improvement, and innovation * Team Management: Lead, mentor, and guide a team of ServiceNow engineers, support staff, and administrators to ensure high performance and professional growth. * Platform Innovation: Use the platform in an innovative and authoritative manner, consistently exploring ways to improve and streamline the environment. * Customer Focus: Address internal customer needs by implementing new modules and methods to assist current employees effectively. * Design and Development: Coordinate all aspects of the design, development, implementation, and maintenance of the ServiceNow platform. * Collaboration: Work closely with business collaborators to understand requirements and improve processes. * Feature Utilization: Ensure efficient use of ServiceNow features to meet organizational needs and goals. * Leadership: Offer outstanding leadership, guidance, and mentorship to the team, encouraging a collaborative and inclusive environment. * Multi-functional Relationships: Coordinate relationships with teams from different functions and customers to ensure smooth project execution. * Standard Methodologies: Maintain consistent alignment with standard methodologies in ServiceNow development and configuration to achieve high-quality outcomes. *Noa Bazak is the hiring manager for this role. For more information about Noa, her leadership style and what drives her please have a look to her LinkedIn profile: https://www.linkedin.com/in/noa-harel-bazak-2750291/* Qualifications: To excel in this role, you should have: * Experience: Minimum of 5 years in ServiceNow development, configuration, and administration with validated experience in leading and developing teams in a technical environment. * Technical Expertise: In-depth knowledge of the ServiceNow platform architecture, capabilities, and modules. * ITSM Knowledge: Solid understanding of IT Service Management (ITSM) processes and standard methodologies. * Communication Skills: Superb communication, interpersonal, and leadership skills to successfully lead team dynamics and collaborator expectations. * Continuous Improvement: Capability to challenge existing and future designs, and to proactively improve and simplify systems. * Certification: ServiceNow certification(s) such as Certified Application Developer (CAD), Certified System Administrator (CSA), or equivalent are preferred. * DevOps Best Practices: Ability to effectively implement ServiceNow and DevOps standard methodologies while staying up-to-date with the latest trends. This is what makes us special as an employer: * Global company culture: We defined our lived culture through 7 core values (https://www.softwareone.com/en/our-story/our-values) * Come as you are: Wear what you feel comfortable in, not just while working from home! * President's Club: Exclusive recognition awarded by leadership and your peers. * Flexible work: Do great work from anywhere, deliver excellence everywhere. * Employee Exchange Program: Experience new colleagues and cultures around the world. * Incentive programs: SWOmies award bonuses to colleagues who go above and beyond. * Lifelong education: We pay for your new skills with tuition reimbursement. * Employee stock option programs (SIX: SWON): Be an owner. All employees can be shareholders. * Hire to Grow: We optimize our internal structures and feedback culture constantly to be your Employer of Choice, today and in future. If you are interested in applying for this exciting opportunity, please click the "apply" button and upload your documents. We can't wait to receive your application! You know someone who could be interested in working with us as well? Share this job (or another) with your network and get the chance of our referral bonus for external referrers. https://www.softwareone.com/en/careers/external-referral-program Any questions? E-meet the Talent Acquisition Partner! Nicole is your partner in crime for this role. She`s happy to build bridges for you to the best career perspectives at SoftwareOne. I`m happy to help you with insights and try to answer all your questions. Feel free to connect with her on LinkedIn https://www.linkedin.com/in/nicole-radtke/ #LI-NR Related Keywords: Team Lead | Leadership | Management | ServiceNow | Support | People Leadership | People Development | Critical Thinking | Intercultural | English
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