Team Lead, Consumer Credit Workouts
US-TX-San Antonio
Careers (External)
Req #: 10675
Type: Full-Time
|
|
|||||||||||
|
||||||||||||
Overview: Are you looking to take your career from good to great? As an employee of PenFed, every day is an opportunity to thrive, and be part of a team working to ensure our organization is providing world class service to our members, employees, and our communities. We exist to help our members realize their full potential, educate and encourage their dreams, and make every effort to follow our mission and help our members "do better." Joining PenFed is more than being an employee; it's about being a part of the PenFed family. PenFed is hiring a (Hybrid) Team Lead, Consumer Credit Workouts at our San Antonio, Texas; Omaha, Neraska or Eugene, Oregon service center. The primary purpose of this job is to lead and monitor the daily activities of the Consumer Credit Workouts team, ensuring the timely and accurate completion of all financial hardship requests. This role will assist staff in analyzing loan files to determine compliance with PenFed, and regulatory requirements. Responsibilities: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This is not intended to be an all-inclusive list of job duties, and the position will perform other duties as assigned. * Plan, direct, supervise and evaluate workflow, daily operations and execution of consumer credit workouts activities. * Provide guidance and leadership to staff. Lead and mentor staff to develop and reinforce skills, improve processes and procedures, and increase overall effectiveness. * Monitor daily work for accuracy and completeness of financial hardship applications to ensure loans meet all applicable requirements, assignment/completion of collection rates, negative share workouts and Courtesy Skip processing. * Plan, schedule, lead, and evaluate effective staff meetings in support of strong communication and department effectiveness. * Assist with team building activities or employee engagement to help maintain positive moral. * Assist team members with escalated calls, daily assigned tasks and complex issues. * Manage the Senior Loss Mitigation Analysts, Loss Mitigation Analysts and Support Representatives in the maintenance of efficient workflow to minimize turnaround time of all financial hardship related requests. * Complete daily, weekly, and monthly reports for Collections and Servicing management. * Assist Consumer Credit Workout leadership with the development and implementation of underwriting and additional workout policies and procedures. * Maintain advanced knowledge of internal policies, applicable federal and state laws and regulations concerning consumer lending. * Review and propose changes to policies and procedures, forms, training materials and other documents. * Assist with writing and administering staff monthly performance score cards. Creating effective mid-year and yearly goals and objectives for staff performance. Coordinate training and development to ensure performance goals are established and progress is monitored. * Participate in cross-divisional projects and provide support to other departments as required. * Monitors the CCW Salesforce queues, incoming/outgoing mail and inboxes to ensure prompt response to inquiries. * Serve as Acting Manager in the absence of the Consumer Credit Workouts Manager or Senior Manager * Reviews all PenFed employee hardship requests for assistance. * Help answering incoming/outgoing calls from member service regarding question on assistance requests. Qualifications: Equivalent combination of education and experience is considered. * Bachelor's Degree in a related field required. * Minimum four (4) years of experience in Loss Mitigation is required. * Minimum of seven (7) years of experience in Consumer Lending is required. * Minimum of one (1) year experience in a supervisory/management role preferred. * Strong interpersonal skills including mentoring, coaching, collaborating, and team building. * Strong leadership capability, executing as appropriate in the areas of responsibility. * Strong written, verbal and presentation skills. * Effective time management, problem solving and multi-tasking skills. Supervisory Responsibility This position will supervise employees. Licenses and Certifications Consumer underwriting authority is preferred. Work Environment While performing the duties of this job, the employee is regularly exposed to an indoor office setting with moderate noise. *Most roles require working in an office setting with moderate noise and the ability to lift 25 pounds.* Travel Limited travel to various worksites is required.
Share this job:
