Overview:
We are looking for a Sales and Use Returns Tax Analyst to join our dynamic company. This is a great opportunity for a candidate to work in a creative environment and grow within our business. The Analyst will report to the Team-Lead/Manager & identify areas of improvement and serving an elite group of customers with complex returns as their primary contact. This role is specific to the Premium Managed Returns Service offering where you will provide a high level of service to taxpayers signed up for the returns service. As a tax analyst on the Premium Returns team, you are the first contact for customer interactions. You should expect to dedicate a portion of your day fielding communication, both internal and external, regarding customer returns service.
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Responsibilities:
* You will have to prepare, and file multi-jurisdictional sales/use, business and occupation, and gross receipts tax returns for monthly, quarterly, semi-annual, and annual filings
* You will have to manage a select group of customers as their primary contact
* You will have to resolve jurisdictional notices on behalf of customers
* You will manage the onboarding and validation of new sales/use tax returns customers
* You will have to Identify and improve automation to serve our customers across a variety of market and tax departments.
* You will have to communicate with customers, jurisdictions and other teams as part of research and resolution
* You will perform QA related to sales and use tax content and form changes
* Identify ways to improve process and technology to better serve our customers.
Qualifications:
* 2 to 3 years of experience with MBA degree
* Experience with a Big 4 firm, large corporate tax department of a multinational company, or large ERP integration
* Understanding of user platform features related to jurisdiction (nexus; exemptions; marketplace; rules; file calendars; reporting; transactions)
* Basic overall understanding of transaction flow across the business and subsequent impacts to returns preparation and filing
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