Tablet Technician
US-AL-Montgomery
Corporate TKC
Req #: 38975
Type: Full Time
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Overview: Are you looking for a career with premium benefits and the potential for growth? At IC Solutions, a subsidiary of TKC Holdings Inc., we've created something special, a better place to work and grow. Many employees start just expecting a paycheck but end up with a rewarding career. We provide exceptional training and a clear career path. We now also offer DailyPay providing you immediate access to earned wages. Work Today, Get Paid Today! We are proud to be a military and veteran friendly employer. Responsibilities: The Telecom Technician serves as the primary interface for facility system inquiries including tracking and managing inmate inquiries, complaints and responses. This position also repairs or replaces broken telephone sets and provides a weekly update of phone system status, repairs made and any open items. Travel is required and vehicle will be provided to cover other Alabama locations. Responsibilities may include but are not limited to: * Provide Administrative and Technical Support to the Jail * Interact in a professional manner with customers (inmates and staff) to foster positive relationships * Complete RMA forms and track/ship tablets for replacement * Maintain hardware and perform basic repairs * Use the software to troubleshoot and provide reports when needed * Retrieve defective tablet/s and distribute spare equipment as needed * Create trouble tickets and track repair/equipment requests * Research and respond to complaints in established timelines so that problems are resolved in a timely manner * Maintain ongoing tablet/onsite equipment inventory * Must travel to multiple sites within the Alabama Department of Corrections (Vehicle will be provided) * Record Keeping: Maintaining records of tablets, repairs, and maintenance activities. Qualifications: * High School Diploma or GED required * Ability to multi-task and meet deadlines * Self-motivated, able to work independently * MS Office Suite proficient * Self-starting, able to self-train on communications-based product line * Must have strong attention to detail and record keeping skills * Strong verbal and written communication skills * Strong problem-solving skills * Must have a positive, can-do, team-oriented attitude * Open to working in a correctional environment * Willing to travel * Strong de-escalation skills * Jail/corrections experience preferred * Telecom Repair Experience Preferred
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