Table Games Dealer

				Overview:

We're always looking for talent that believes in having fun. At PENN Entertainment, you'll get to be a part of an exciting industry, where the days and nights are fast paced. You'll work with an incredibly diverse set of co-workers driven by their enthusiasm for helping people find and have more fun. You'll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities. 

Click HERE to learn more about our Day 1 Benefits, 401k Program, Company Perks, Career Opportunities, Advancement Programs, Scholarships and more!

Responsibilities:

Position is open until filled

Ameristar Casino Resort Spa offers Team Members:

Now hiring candidates 18 or older for all positions, including gaming licensed positions (Must be 21 or older for Beverage Server, Barback, Bartender)

* Health Benefits Insurance package effective Day 1: Medical, Dental, Vision, Life, and Short-Term Disability for FT team members
* $700 Referral Bonus Program ($350 at 90 days $350 at 6 months) - for Team Members who refer new applicants
* Discounted Casino bus tickets  
* Discounted RTD EcoPass
* Hot meal served by the Leadership Team once a month
* 20% discount for Starbucks, Ara Spa, and all food outlets 
* 100% Colorado Gaming License reimbursement after 90 days of employment 
* Hotel discounts available at all 43 PENN properties, plus discounts on goods and services
* Education reimbursement program and Annual Scholarship Program 
* Career development opportunities 

Responsibilities include: 

Dealer Duties - ($11.40 per hour plus tips)

* Acknowledges, greets, and converses in English with all guests; helps and information to anyone showing an interest in gaming.
* Provides fast, flawless, personalized service to players.
* Consistently builds and maintains rapport with guests.
* Knowledge of all aspects of the games dealt.
* Complies with all company and departmental policies and procedures, State Gaming Regulations, and Internal Controls.
* Conducts assigned game according to the procedure.
* Ensures appropriate game protection.
* Ensures appropriate game pace for all players.
* Ensures payouts are made quickly and accurately.
* Fills and credits tables by verification of cheques.
* Opens and closes tables according to established guidelines and procedures.
* Maintains strict confidentiality in all company matters.

Supervisory Duties - (Starting Pay Rate $28.00 per hour)

* Ensure enforcement of game procedures and policies as outlined in the company and departmental manuals, and in accordance with Internal Controls, monitors for compliance.
* Tracks guest play and relays all pertinent information to the immediate supervisor.
* Settles minor disputes and guest concerns in a professional and timely manner, escalates to immediate supervisor when necessary.
* Informs immediate supervisor and Surveillance team of unnatural or irregular play.
* Reports significant cash and cheque transactions.
* Ensure compliance with Title 31 requirements and processes.
* Responsible for the accountability of the chips, cards, dice, and all other gaming equipment.
* Verifies table inventories and effectively manages table limits.
* Responsible for the overall integrity of daily pit section operations on assigned shift.
* Maintains knowledge of the status of all assigned games relative to win/loss ratios, as well as significant players and action.
* Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with departmental and company standards and programs. 
* Ensures customer service standards are followed by all team members and addresses issues as they arise.
* Promote a positive environment for all guests and team members to promote the return visit of guests and achieve job satisfaction for all team members.
* Ensures team members have the tools needed to do their jobs to maximize efficiency.
* Maintains strict confidentiality in all departmental and company matters.
* Provide visible leadership in gaming operation areas.
* Ability to observe and identify suspected advantage players, as well as to observe and direct actions of subordinates.
* Complete knowledge of all games on the casino floor, including rules and advantage play methods.
* Strong understanding of theoretical win.
* Strong understanding of at least one count system and basic strategy.
* Must be proficient in computer knowledge to include keyboarding skills, all Microsoft Office applications, email usage, and database, spreadsheets, and word processing software.
* Ability to write reports, business correspondence, and procedure manuals.
* Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
* Ability to add, subtract, multiply, and divide into all units of measure, using whole numbers, common fractions, and decimals.
* Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
* Knowledge of all office machines and tools.
* Must have the ability to interact with guests, team members, and colleagues and resolve problems and conflicts diplomatically and tactfully.
* Flexible to work all shifts including holidays, nights, weekends, and overtime as business needs dictate.

Qualifications:

* 1 years' experience as a dealer.
* Ability to communicate effectively with supervisors and peers alike.
* Excellent Team Member and customer relations skills.
* Strong math skills.
* Ability to work any shift or hours.
* Able to obtain and maintain a Colorado Support Gaming License.
* Strong problem solving, mediation, coaching, and consulting skills. 
* Strong written and verbal communication skills
* Knowledgeable of applicable state gaming laws and regulations
* Required 1 year experience dealing in high volume games in Roulette, Blackjack, and Baccarat.
* 2 years' experience in high volume Craps games (Craps is not a required game).
* Ability to sustain a high level of confidentiality and professionalism.
* Ability to maintain a high level of energy and take a proactive and strategic approach to dealing with issues.
* Ability to work collaboratively and communicate effectively with guests.
* Highly organized and detail-oriented
* MUST be able to obtain/maintain Colorado Support Gaming license :  https://sbg.colorado.gov/gaming-support-license
			

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Penn National Gaming, Inc.

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