Table Games Assistant Pit Manager
US-OH-Toledo
Careers (PNG Apply)
Req #: 120493
Type: Regular Full-Time
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Overview: We're always looking for talent that believes in having fun. At PENN Entertainment, you'll get to be a part of an exciting industry, where the days and nights are fast paced. You'll work with an incredibly diverse set of co-workers driven by their enthusiasm for helping people find and have more fun. You'll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities. Click HERE to learn more about our Day 1 Benefits, 401k Program, Company Perks, Career Opportunities, Advancement Programs, Scholarships and more! Responsibilities: * Responsible for supervising staff and the overall daily management of a designated shift in the Table Games department. Provides oversight for all games, game protection, and overall operation of the table games on their assigned shift. Supports, administers and manages operational goals and monitors achievements of performance and profit objectives. * Adheres to scheduling and coordinates with manager any scheduling concerns, with attention to guest satisfaction. * May be responsible for assisting in the budget process for the department by providing recommendations; supports compliance to departmental budget initiatives; reporting budget concerns to manager. * Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. Ensures customer service standards are followed by all team members and addresses issues as they arise. * Ensures enforcement of games procedures and policies as outlined in company and department manuals and in accordance with Internal Controls. Monitors for compliance. * Monitors chips and cash transactions between dealers and customers and ensures that proper payout amounts are paid to customers. * Responsible for the accountability of the chips, cards, dice and all other gaming equipment. * Verifies table inventories and effectively manages table limits. * Effectively handles customer concerns and requests. * Assists with responsibility of the overall engagement of all team members on their shift by addressing and managing team member feedback, suggestions, complaints, and grievances. * Assists with the overall integrity of daily Table Games operations. * Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management. * Maintains strict confidentiality in all departmental and company matters. Qualifications: * Associates degree (A.A.) in related field; or minimum of three years of experience in a comparable Table Games leadership position; or equivalent combination of education and experience. * Excellent skills in both written and oral communication. * Must be proficient in Microsoft applications (Excel, Word) and have knowledge of Table Games operating systems. * Must have the ability to interact with guests, staff and colleagues and resolve problems and conflicts in a diplomatic and tactful manner. * Ability to write reports, business correspondence, and procedure manuals. * Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public. * Flexible to work all shifts including holidays, nights, weekends, as business needs dictate. * Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs * Responsible for staff development and training programs. * Responsible for rewards and recognition program to maximize employee engagement. * Evaluates team members within department and delivers constructive feedback to team members in regards to performance. * Provides recommendation for staffing (including interviewing and hiring) and scheduling (planning, assigning and directing work) to meet business needs. * Manages work procedures and expedites workflow. * Provides recommendation for employee performance (disciplining, coaching, and counseling).
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