Table Games Assistant Pit Manager
US-KS-Kansas City
Careers (PNG Apply)
Req #: 123645
Type: Regular Full-Time
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Overview: We're always looking for talent that believes in having fun. At PENN Entertainment, you'll get to be a part of an exciting industry, where the days and nights are fast paced. You'll work with an incredibly diverse set of co-workers driven by their enthusiasm for helping people find and have more fun. You'll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities. Click HERE to learn more about our Day 1 Benefits, 401k Program, Company Perks, Career Opportunities, Advancement Programs, Scholarships and more! Responsibilities: **Sign-On Bonus** Pay-out will be paid as follows: * $500 in 30 days * $1000 in 90 days * $1000 in 180 days ESSENTIAL DUTIES AND RESPONSIBILITIES The following and other duties may be assigned as necessary: * Responsible for supervising staff and the overall daily management of a designated shift in the Table Games department. * Provides oversight for all games, game protection, and overall operation of the table games on their assigned shift. * Supports, administers and manages operational goals and monitors achievements of performance and profit objectives. * Adheres to scheduling and coordinates with manager any scheduling concerns, with attention to guest satisfaction. * May be responsible for assisting in the budget process for the department by providing recommendations; supports compliance to departmental budget initiatives; reporting budget concerns to manager. * Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. * Ensures customer service standards are followed by all team members and addresses issues as they arise. * Ensures enforcement of games procedures and policies as outlined in company and department manuals and in accordance with Internal Controls. Monitors for compliance. * Monitors chips and cash transactions between dealers and customers and ensures that proper payout amounts are paid to customers. * Responsible for the accountability of the chips, cards, dice and all other gaming equipment. * Verifies table inventories and effectively manages table limits. * Effectively handles customer concerns and requests. * Assists with responsibility of the overall engagement of all team members on their shift by addressing and managing team member feedback, suggestions, complaints, and grievances. * Assists with the overall integrity of daily Table Games operations. * Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management. * Maintains strict confidentiality in all departmental and company matters. Qualifications: QUALIFICATION REQUIREMENTS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be at least 21 years of age. * Associates degree (A.A.) in related field; or minimum of three years of experience in a comparable Table Games leadership position; or equivalent combination of education and experience. * Must have thorough knowledge of all Table Games and Table Games operations. * Excellent skills in both written and oral communication. * Must be proficient in Microsoft applications (Excel, Word) and have knowledge of Table Games operating systems. * Must have the ability to interact with guests, staff and colleagues and resolve problems and conflicts in a diplomatic and tactful manner. * Ability to write reports, business correspondence, and procedure manuals. * Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public. * Flexible to work all shifts including holidays, nights, weekends, as business needs dictate. * Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
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