TIER II SYSTEMS ENGINEER- BRIDGING TECHNICIAN
US-AL-REDSTONE ARSENAL
Careers (External)
Req #: 7915
Type: Regular Full-Time
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Overview: When you work at Chugach Government Solutions (CGS), you join a proud legacy of supporting missions while sustaining culture. The federal division of Chugach Alaska Corporation, CGS has been supporting critical missions as a government contractor for over 25 years. Our focus is to support facility maintenance, IT/technical services, construction and education. We are proud to have built, and continue to foster, an incredibly talented team spanning across the globe in hundreds of different fields - each team member proud to serve our country with first-class business services, while also making a difference for our Chugach shareholders. At CGS, empowering employees is a part of our core, and that focus is one of the ways we build and foster high-performing teams. We empower our employees through competitive compensation and benefits package, professional growth opportunities, truthful communication, and more! If you are looking for an opportunity to serve something bigger than yourself; if you want your day job to be one that creates meaningful value; if you are looking for an environment that highly values employees and respects individual differences - then Chugach Government Solutions may be the right fit for you! Responsibilities: The position operates and manages critical C2 VTC systems. The Tier II Bridging Technician sets up all VTC and UTEL connections in support of HQ AMC worldwide operations, enabling the military's Global Logistics missions in direct support of the war fighter. Work Model: Onsite/In-Office Qualifications: Essential Duties & Job Functions: * Actively monitors and supports all senior level VTC/Unified Communications (UC) events. * Handles IT issues from Tier I escalation. * Provides user assistance to mission UC/IT specific applications and elevate using established escalation procedures. * Monitors UC sessions, HW, SW, networks, the Internal Campus Area Network (ICAN) UC infrastructure hosting AMC mission and business applications, and the interconnectivity to ensure all are working properly and take measures to avoid or resolve network issues as they arise. * Sets up and maintains VTC and A/V equipment in Government conference rooms, labs, auditoriums, and decision centers, and other locations; and maintain, operate, and schedule multi-point communications, and multiple network link encryptions where installed. * Provides incident management for all UC systems using the Government-provided service desk system as needed, for the tracking and resolution of IT events. * Provides hands-on (touch labor) set up and troubleshooting of UC sessions for the UC-Enabled BCCs, the HQ AMC Operations Center, the GITOC, individual offices, and GO quarters with UC capabilities, and other special purpose/unique conference or A/V rooms. * Provides one hour in-room setup support for all Senior level events and conducts roll call and audio video quality checks. * Records and distributes UC sessions, as requested by the customer. * Completes a Daily Status Report that addresses issues, concerns, and anomalies, such as usage, calendar reconciliation, scheduling conflicts, event no-shows, and operational issues. * Elevates serious or significant operational anomalies to leadership/Government. * Works in a constant state of alertness and in a safe manner. * Performs other duties as assigned.
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