TDMK-Manager, Customer Accounts
US-IL-Naperville
KeHE External Careers
Req #: 27737
Type: Regular Full-Time
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Overview: At KeHE, we're obsessed with creating solutions, unboxing potential, and serving others - and it all starts with you. As an employee-owned distributor of natural and organic, specialty, and fresh products, we're committed to making a positive impact and scaling our success together. With a culture that fosters development and opportunity, you'll be embarking on a career that's moving forward. When you join KeHE, you're becoming part of a team that is a force for good. Responsibilities: The Freight Brokerage Manager is responsible for managing and growing a portfolio of customer accounts by delivering outstanding service execution and identifying opportunities for expansion. This role plays a critical part in customer retention and development by understanding unique business needs, proposing tailored logistics solutions, and maintaining a high level of operational performance. In addition to driving customer growth, this individual leads a team of Logistics Coordinators and Freight Brokers, overseeing daily operations and ensuring each shipment is executed accurately, on time, and within cost targets. This role requires strong cross-functional collaboration, problem-solving under pressure, the ability to balance service with profitability, and an operational leader who thrives in a fast-paced brokerage environment. As with all positions at KeHE Distributors, we expect that all actions will be consistent with KeHE's Mission, Vision, and Values. Qualifications: EDUCATION AND EXPERIENCE: * Bachelor's degree in Business, Supply Chain Management, Logistics, or a related field preferred. * Minimum of 5 years of experience in freight brokerage, 3PL, or transportation operations. * Minimum of 3 years of experience in leadership or account management capacity. * Experience managing customer relationships and delivering results in a freight brokerage or transportation environment. PHYSICAL REQUIREMENTS: * Must be able to sit or stand for extended periods. * Use of computer and phone on a daily basis. * Minimal travel may be required (e.g., to trade shows, customer, or carrier visits).
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