Systems Programmer/Administrator (MY), Advanced
MY-Penang
APAC
Req #: 109275
Type: Employee|Employee|Regular Full-time
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Overview: Analyzes, acquires, installs, modifies and supports complex operating systems, databases, utilities and Internet/intranet-related tools. Responsibilities: * Develops complex systems programming and systems support activities, such as new or revised program language codes, processing routines and report generators * Ensures effective language codes, processing routines, hardware use and use of database management techniques * Manages updates to software, such as compilers, link editors, assemblers, OEM utilities, JCL, macros and subroutines * Ensures development and reviews of operator and control instructions * Manages system and programming tests requiring interfacing of hardware and software * Manages programming tasks including program design, program coding, debugging and documentation * Prepares feasibility studies and designs tests to determine operating characteristics of software * Manages internal or external, client-focused, working in conjunction with Professional Services and outsourcing functions * Work may include company-wide, web-enabled solutions * Primary focus will be telephony infrastructure setup and deployment/ migration activities; includes sustaining activities to resolve issues and optimize operations model as well as broad enhancements related to omnichannel support. Qualifications: * Bachelor's Degree required * Minimum of 8 to 12 years of experience * Strong knowledge in Telephony preferably in Service Cloud Voice (SCV) * Strong communication skills to effectively work with others * Demonstrated ability to solve end user issues * Advanced technical experience * Ability to mentor team members * Managing complex issues and applying root cause analysis * Expert knowledge of applicable IT systems/applications * Ability to implement new systems and tools * Experience managing IT documentation processes * Advanced analytical skills * Advanced demonstration of project managing IT solutions * Manages in a fast-paced, high growth, rapidly changing environment * Demonstrated ability to identify and implement process improvements
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