Overview:
When you think of InComm Payments, think of Innovative Payments Technology. We were founded over 30 years ago and continue to be a pioneer in the payment (FinTech) industry. Since our inception, we have grown to be a team of over 3,000 employees in 35 countries around the world. We own over 400 global technical patents and a network that includes over 525,000 points of retail distribution that points to our industry expertise.
We are significantly growing our Engineering and IT teams in Brazil and are focused on finding talent for various financial technology (Fintech) engineering, database, development, and testing teams.
InComm Payments is highly focused on our people and their growth, and we work hard to make a career at InComm Payments meaningful and rewarding. We value innovation, quality, passion, integrity and responsibility in all that we do, and we are looking for great people to join our team as we move forward towards a very bright future. We anticipate developing future leaders for our teams in Brazil!
Benefits include health and dental insurance, meal and restaurant vouchers, fixed monthly stipend for internet and mobile expenses, InComm hardware/software, and annual bonuses! All positions are CLT.
You can learn more about InComm Payments by visiting our Website or connecting with us on LinkedIn, YouTube, Twitter, Facebook, or Instagram.
Responsibilities:
* Own the daily health, performance, and availability of enterprise monitoring tools (Splunk, DynaTrace, NewRelic).
* Perform routine maintenance, upgrades, and configuration tuning to ensure optimal system performance.
* Triage and resolve monitoring-related incidents and service tickets in a timely and efficient manner.
* Collaborate with application, infrastructure, and DevOps teams to integrate monitoring solutions and improve visibility.
* Develop and maintain dashboards, alerts, and reports to support operational and business needs.
* Participate in on-call rotations and support incident response efforts.
* Document operational procedures, runbooks, and knowledge base articles.
* Identify and implement automation opportunities to reduce manual effort and improve reliability.
Qualifications:
* 5+ years of experience in systems engineering or enterprise monitoring roles.
* Hands-on experience with Splunk, DynaTrace, and NewRelic in production environments.
* Strong understanding of IT operations, incident management, and ticketing systems (e.g., ServiceNow, Jira).
* Proficiency in scripting languages (e.g., Python, PowerShell, Bash) for automation and tool integration.
* Familiarity with cloud platforms (AWS, Azure, or GCP) and containerized environments (Kubernetes, Docker).
* Excellent troubleshooting skills and a bias for action in high-pressure situations.
* Strong written and verbal communication skills in English; Portuguese is a plus.
Preferred Qualifications:
* Experience working in a global or distributed team.
* Knowledge of ITIL practices and observability maturity models.
* Certifications in Splunk, DynaTrace, or NewRelic are a plus.
InComm provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity or national origin, citizenship, veteran's status, age, disability status, genetics or any other category protected by federal, state, or local law.
*This position is eligible for the Employee Referral Bonus Program-Tier 4
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