Systems Analyst I
US-TX-Irving
Management
Req #: 71595
Type: Full-Time
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Overview: We are seeking an enthusiastic and detail-oriented Systems Analyst I to support enterprise-wide IT operations and systems administration. This position is ideal for tech-forward, self-motivated individuals/candidates looking to explore emerging technologies like AI and automation, while contributing to operational excellence across our current corporate platforms. Responsibilities: * Analyze and document business/system workflows across IT. * Create & maintain SOP documentation, FAQs, and policy updates for tools & processes. * Conduct periodic audits for several business applications and provide guidance, recommendation steps to stay in compliance. * Lead & support with administering forms using jotforms, MS forms etc. to meet the needs of business and/or processes. * Collaborate with stakeholders to improve form usability & data collection processes * Assist with managing SharePoint sites including IT Portal development and support other departmental pages/requests. * Monitor ticketing workflows in AutoTask and enable monitoring/tracking of dashboards/queues. * Coordinate with managed service providers and internal teams to track ticket metrics. * Identify patterns and educate/train teams for efficiency and continuous improvements. * Assist in managing user access for business applications in scope for IT and partner with other technical teams to assist with SSO configurations & rollouts. * Maintain internal IT support documentation and training resources through lunch n learn sessions, internal learning management system, etc. Qualifications: * Bachelor's degree in computer science preferred with relevant internship experience or 2+ years of experience in IT as a Systems / Applications Analyst. * Exposure to using SharePoint, Jotforms, and Office 365. * Familiarity with diagramming tools - Lucidchart. MS Visio. * Understanding and basic knowledge of tools like JIRA, Smartsheet. * Knowledge of support processes and ticketing systems. * Basic understanding of integrations, workflows. * Strong documentation & organization skills. * Analytical mindset with attention to detail. * Strong communication and interpersonal skills. * Ability to manage multiple priorities. * Eagerness to learn and grow in a collaborative environment.
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