Systems Administrator - Tier 2
Careers (External)
Req #: 7022
Type: Full-Time
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Overview: GovCIO is currently hiring for System Administrator/Software Analyst to support our US Coast Guard IPSS contract needs. This position is located in St. Louis, MO and will be a hybrid remote position. Responsibilities: Provide technical support: * Respond to customer questions and troubleshoot technical issues related to hardware, software, and network problems. Diagnose and resolve issues: * Ask questions, run diagnostics, and use problem-solving skills to find the root cause of problems and implement solutions. Handle support requests: * Serve as the primary contact for users, documenting and logging all calls and issues in trouble ticketing system. Escalate complex problems: * Report significant or recurring issues to higher-level support teams (Tier 3 or higher). Maintain systems and documentation: * Install and configure software, document internal procedures and FAQs. Communicate with users: * Walk users through the use of our products or systems, and provide follow-up communication to ensure resolution. Qualifications: Bachelor's with 5-8 years (or commensurate experience) Required Skills and Experience * Proficiency in operating systems (Windows). * Knowledge of Microsoft software applications such as Outlook, TEAMS, and OneDrive. Knowledge of troubleshooting Adobe issues. Knowledge of Microsoft Application Suite. * Knowledge of EDMS and Active Directory. * Knowledge of SharePoint. * Ability to diagnose and resolve technical problems efficiently. * Ability to follow previously defined troubleshooting processes * Excellent verbal and written communication skills to explain complex technical issues clearly to non-technical users. * Patience and empathy to provide top-notch service and ensure user satisfaction. * Ability to prioritize tasks and handle multiple tickets simultaneously to meet service level agreements (SLAs). * Ability to work independently and as part of a team. Clearance Required: US Citizenship is required to obtain and maintain Public Trust Preferred Skills and Experience * Experience with SNOW and ticketing software is preferred.
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