Switchboard Operator
US-IA-Sioux City
careers
Req #: 177683
Type: As Needed
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Overview: We're seeking a Communication Representative to join our team! In this role, you'll assist with switchboard operations and manage incoming calls, pages, and messages, ensuring accurate and timely communication. Responsibilities: * Support switchboard operations by handling incoming calls, pages, and messages, ensuring accurate routing and timely communication across the organization * Prioritize and manage calls based on urgency while providing excellent customer service to patients, staff, and visitors * Monitor alarm systems (fire, medical, panic, gas, weather) and relay critical information to appropriate emergency teams * Coordinate afterhours communication, relay messages to oncall staff, and maintain uptodate contact lists and oncall schedules * Arrange auxiliary communication services, including ASL and LEP interpreters, to support patient and visitor needs * Assist with daily telecommunications operations, report issues, and support troubleshooting to minimize service disruptions * Contribute to process improvement by communicating system inefficiencies and maintaining documentation, logs, and emergency communication records * Support emergency response efforts as needed, including participation in the Hospital Emergency Incident Command System Qualifications: Education: * High school diploma or equivalent is required Experience: * Experience as a secretary, receptionist, or customer service in a busy public office is preferred. License(s)/Certification(s): * None
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