Surveillance Agent
US-MS-Vicksburg
Careers (PNG Apply)
Req #: 124167
Type: Regular Full-Time
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Overview: We're always looking for talent that believes in having fun. At PENN Entertainment, you'll get to be a part of an exciting industry, where the days and nights are fast paced. You'll work with an incredibly diverse set of co-workers driven by their enthusiasm for helping people find and have more fun. You'll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities. Click HERE to learn more about our Day 1 Benefits, 401k Program, Company Perks, Career Opportunities, Advancement Programs, Scholarships and more! Responsibilities: * Adheres to established departmental and property policies and procedures regarding guest service standards. * Responsible for physical and video surveillance of the activities of customers and employees in all gaming and money handling areas. * Maintains surveillance watch of designated area and activities; records any irregular activity as required. * Reports verbally and in writing any violations of Gaming Regulations or company policies and procedures as well as any safety considerations to the appropriate supervisor or manager. * Reports and offers solutions for any area of vulnerability to loss from internal or external sources. * Maintains thorough knowledge of and compliance with Gaming Regulations, company policies, and departmental procedures. * Works on special projects and investigations as assigned by supervisor. * Performs all other related and compatible duties as assigned. * Maintains strict confidentiality in all company matters. Qualifications: * High School Diploma or equivalent required. * Background in video or electronics strongly preferred; prior casino and support service experience a plus. * Must have excellent written and verbal communication skills; must be fluent and literate in English. * Thorough knowledge of casino games and operations preferred. * Thorough knowledge of casino cheating, scams, card counting, and player evaluations preferred. * Ability to maintain a high level of confidentiality and professionalism. * Ability to work collaboratively and communicate effectively with team members at all levels of the organization. * Ability to maintain a high level of energy and take a proactive and strategic approach to dealing with issues. * Highly organized and detail oriented. * Vision correctable to 20/20 with normal color acuity.
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