Surveillance Agent
US-IN-East Chicago
Careers (PNG Apply)
Req #: 125846
Type: Regular Full-Time
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Overview: We're always looking for talent that believes in having fun. At PENN Entertainment, you'll get to be a part of an exciting industry, where the days and nights are fast paced. You'll work with an incredibly diverse set of co-workers driven by their enthusiasm for helping people find and have more fun. You'll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities. Click HERE to learn more about our Day 1 Benefits, 401k Program, Company Perks, Career Opportunities, Advancement Programs, Scholarships and more! Responsibilities: * Adheres to established departmental and property policies and procedures regarding guest service standards. * Responsible for physical and video surveillance of the activities of customers and employees in all gaming and money handling areas. * Maintains surveillance watch of designated area and activities; records any irregular activity as required. * Reports verbally and in writing any violations of iGC Submissions, indiana State Gaming Regulations, or company policies and procedures, as well as any safety considerations to the appropriate supervisor or manager. * Reports and offers solutions for any area of vulnerability to loss from internal or external sources. * Maintains thorough knowledge of and compliance with iGC Submissions, indiana State Gaming Regulations, company policies, and departmental procedures. * Works on special projects and investigations as assigned by supervisor. * Performs all other related and compatible duties as assigned. * Maintains strict confidentiality in all company matters. Qualifications: * High School Diploma or equivalent required. Casino industry and video/electronics experience required. * Must be able to pass a basic surveillance aptitude test. * Comprehensive knowledge of casino games and operations, cheating, scams, card counting, and player evaluations preferred. * Ability to sustain a high level of confidentiality and professionalism. * Ability to maintain a high level of energy. * Ability to work collaboratively and communicate effectively with team members at all levels of the organization. * Must be highly organized and detail oriented. * Must be able to sit 100% of shift. * Vision correctable to 20/20 with normal color acuity. * Must be able to work a flexible schedule including nights, weekends, holidays, and fluctuating days off.
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