Surveillance Agent- Full Time
US-IN-Lawrenceburg
Careers (PNG Apply)
Req #: 123868
Type: Regular Full-Time
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Overview: We're always looking for talent that believes in having fun. At PENN Entertainment, you'll get to be a part of an exciting industry, where the days and nights are fast paced. You'll work with an incredibly diverse set of co-workers driven by their enthusiasm for helping people find and have more fun. You'll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities. Click HERE to learn more about our Day 1 Benefits, 401k Program, Company Perks, Career Opportunities, Advancement Programs, Scholarships and more! Responsibilities: * Adheres to established departmental and property policies and procedures regarding guest service standards. * Responsible for physical and video surveillance of the activities of customers and employees in all gaming and money handling areas. * Maintains surveillance watch of designated area and activities; records any irregular activity as required. * Reports verbally and in writing any violations of Gaming Regulations or company policies and procedures as well as any safety considerations to the appropriate supervisor or manager. * Reports and offers solutions for any area of vulnerability to loss from internal or external sources. * Maintains thorough knowledge of and compliance with Gaming Regulations, company policies, and departmental procedures. * Works on special projects and investigations as assigned by supervisor. * Reviews tapes on gaming in cases of player/dealer disputes. * Completes daily activity report: notes pertinent facts (e.g., large cash outs, fills, credits) and/or incidents. * Monitors recording equipment: changes tapes, checks equipment operation and time/date generators. * Maintains cleanliness of room and equipment. * Observes slot drops, table drops, kiosk fills, and other required procedures regulated by the indiana Gaming Commission. * Provides positive communication and uses Red Carpet Training skills with every patron and co-worker. * Performs duties in a safe manner; reports any potential safety hazards to management staff. * Performs any reasonable, temporarily assigned job duties outside the position's job description, where, in the Company's judgment, those duties are necessary in the interest of efficiency, productivity, or guest service. * Maintains strict confidentiality in all company matters. Qualifications: * Must be at least 21 years of age. * High School Diploma or equivalent required. Bachelor's degree (B.A./B.S.) from four-year college or university preferred; or one to two years of related experience and/or training; or equivalent combination of education and experience. * Background in video or electronics strongly preferred; prior casino and support service experience a plus. * Must have excellent written and verbal communication skills; must be fluent and literate in English. * Thorough knowledge of casino games and operations preferred. * Thorough knowledge of casino cheating, scams, card counting, and player evaluations preferred. * Ability to maintain a high level of confidentiality and professionalism. * Ability to work collaboratively and communicate effectively with team members at all levels of the organization. * Ability to maintain a high level of energy and take a proactive and strategic approach to dealing with issues. * Highly organized and detail oriented. * Ability to tolerate second-hand smoke, noise, and bright lights. * Ability to work at a fast pace in often crowded/noisy environment. * Must meet professional appearance standards as prescribed by company policy. * Available to work required schedule which may include nights, weekends, holidays, and overtime as needed. * Employee is regularly required to stand; use hands to finger, handle, or feel objects, tools, or controls; and reach with hands and arms. The employee is occasionally required to walk; climb or balance; stoop, kneel, crouch, or crawl; and talk or hear. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. * Vision correctable to 20/20 with normal color acuity.
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