Surgical Scheduler

				Responsibilities:

* Proficient in-patient scheduling, professional telephone etiquette and customer satisfaction in support of the mission of CUH.
* Surgical scheduler duties involve scheduling for hospital outpatient-based services, changing, and canceling appointments, to include other administrative duties as assigned.   
* Interface as a direct liaison with patients and clinical staff at procedural locations to communicate patient results and scheduling needs.
* Support the checkout office, scheduling patients for procedures after office visits.
* Provide accurate, detailed information to patients regarding test results and work with patients to reschedule procedures as needed. Take appropriate action in responding to questions from patients. 
* Answer incoming calls, directing calls to the correct party, checking voicemails, and returning missed for scheduling requests.
* Responsible for the integrity of pre-registration to include accurate health care coverage(s).  
* Escalate operational, provider, or patient complaints along with other critical matters to leadership.
* Knowledge of medical insurance and billing processes. 
* Must work well in stressful situations and display a high degree of efficiency at all times.
* Strong emphasis on customer service. Other duties as assigned by manager.
			

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