Surgical Scheduler -General Surgery
US-NJ-Camden
External Career Portal
Req #: 70852
Type: Full Time
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Responsibilities: * Proficient in patient scheduling, professional telephone etiquette and customer satisfaction in support of the mission of CUH. * Surgical scheduler duties involve scheduling for hospital outpatient based services, changing, and canceling appointments, to include other administrative duties as assigned. * Interface as a direct liaison with patients and clinical staff at procedural locations to communicate patient results and scheduling needs. * Provide accurate, detailed information to patients regarding test results and work with patients to reschedule procedures as needed. Take appropriate action in responding to questions from patients. * Answer incoming calls, directing calls to the correct party, checking voicemails, and returning missed for scheduling requests. * Responsible for the integrity of pre-registration to include accurate health care coverage(s). * Escalate operational, provider, or patient complaints along with other critical matters to leadership. * Knowledge of medical insurance and billing processes. * Must work well in stressful situations and display a high degree of efficiency at all times. * Strong emphasis on customer service.
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