Support Technician (Onsite @ Alverno College)
US-WI-Milwaukee
United States
Req #: 5873
Type: Full-Time
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Overview: Ellucian is a global market leader in education technology. We power innovation for higher education, partnering with more than 2,900 customers across 50 countries and serving over 20 million students. Ellucian's AI-powered platform, trained on the richest dataset available in higher education, drives efficiency, personalized experiences, and strengthened engagement for all students, faculty and staff. Fueled by decades of experience with a singular focus on the unique needs of learning institutions, the Ellucian platform features best-in-class SaaS capabilities and delivers insights needed now and into the future. These solutions and services span the entire student lifecycle, from student recruitment, enrollment, and retention to workforce analytics, fundraising, and alumni engagement. Ellucian's innovative solutions, vast ecosystem of partners, and user community of more than 45,000 provide best practices leading to greater institutional success and achieving better student outcomes. Values Rooted in Purpose We embrace the power to lead, the courage to innovate, and the determination to grow. At our core, we believe in humanizing our approach, recognizing that our people are our greatest strength. With a shared vision of transformation, we endeavor to shape a brighter future for higher education. Responsibilities: Ellucian is seeking to hire a Support Technician to work as part of the Technical Services team onsite at Alverno College in Milwaukee, Wisconsin. This position will support users and endpoint hardware and software used by faculty, students, and staff at the college. A Support Technician specializes in troubleshooting technical issues for end users. These issues could be either hardware or software related, or account and permissions-based and it is the Support Technician's role to diagnose where the problem is and implement a solution for the user. A successful Support Technician will be comfortable communicating with a variety of users of different backgrounds and technical familiarity via multiple channels such as phone, videocalls, and in-person. An impactful Support Technician will be able to identify opportunities for improvement in services and technology and work with the team to implement those improvements. Where you will make an impact * Provide support to all Alverno College community members and serve as the escalation point of contact for the help desk. * Expertise with the following: Windows and Mac Operating Systems, Office Suite, Active Directory. * Maintains awareness of new and emerging technologies and products provided by Technical Services. * Coordinate with other departments and business stakeholders on technology deployments, system upgrades and maintenance outages. * Communicate maintenance schedules, operational issues and impacts to IT management and business users. * Encourage communication of new ideas, solutions, suggestions and problems. * Provide feedback regarding IT methodologies, standards and industry leading practices. * Research and implement tools and technology that will enhance the way we provide services to our employees. * Ensures timely resolution/referral of employee's problems by documenting the impact to the employee and by assigning an appropriate priority and resolution goal. * Develop training and documentation materials for technical and external audiences. What you will bring * Knowledgeable in Windows and Mac OS software configurations. * Technical skills in designing, documenting, and implementing projects. * Ability to triage competing demands. * Demonstrated experience with communication and presentation skills, possessing the ability to interface with audiences of all levels throughout the organization. * Foundational Excel and PowerPoint skills. * Demonstratable experience in any of the following a plus: Papercut print management. Entra ID SSO/MFA, Office 365, SCCM/MECM, LAPS, powershell. Qualifications: * Comprehensive health coverage: medical, dental, and vision * Flexible time off * Thrive Flex Lifestyle Account (LSA) that allows you to contribute towards your health, financial or learning interests * 401k w/ match & BrightPlan - to help you save for the future * Parental Leave * 5 charitable days to support the community that supports us * Telemedicine * Wellness * Headspace Care (mental health) * Wellbeats (virtual fitness classes) * RethinkCare & Wellthy- caregiver support * Diversity and inclusion programs which provide access to internal employee resource groups * Employee referral bonuses to encourage the addition of great new people to the team * We Foster a learning culture with: * Education Assistance Program * Professional development opportunities #LI-PK1 #LI-onsite
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