Support Services Manager
US-PA-Wilkes Barre
careers
Req #: 5749
Type: Regular Full-Time
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Overview: About us: Good things are happening at Berkshire Hathaway GUARD Insurance Companies. We provide Property & Casualty insurance products and services through a nationwide network of independent agents and brokers. Our companies are all rated A+ "Superior" by AM Best (the leading independent insurance rating organization) and ultimately owned by Warren Buffett's Berkshire Hathaway group - one of the financially strongest organizations in the world! Headquartered in Wilkes-Barre, PA, we employ over 1,000 individuals (and growing) and have offices across the country. Our vision is to be a leading small business insurance provider nationwide. Founded upon an exceptional culture and led by a collaborative and inclusive management team, our company's success is grounded in our core values: accountability, service, integrity, empowerment, and diversity. We are always in search of talented individuals to join our team and embark on an exciting career path! Benefits: We are an equal opportunity employer that strives to maintain a work environment that is welcoming and enriching for all. You'll be surprised by all we have to offer! * Competitive compensation * Healthcare benefits package that begins on first day of employment * 401K retirement plan with company match * Enjoy generous paid time off to support your work-life balance plus 9 paid holidays * Up to 6 weeks of parental and bonding leave * Hybrid work schedule (3 days in the office, 2 days from home) * Longevity awards (every 5 years of employment, receive a generous monetary award to be used toward a vacation) * Tuition reimbursement after 6 months of employment * Numerous opportunities for continued training and career advancement * And much more! Responsibilities: The Support Services Manager is responsible for overseeing the daily operations and strategic direction of the Support Services team. This role ensures the delivery of high-quality logistical, administrative, and facilities-related services across the organization. The manager leads a team of representatives, coordinates with internal departments and external vendors, and drives continuous improvement initiatives to enhance service delivery, efficiency, and employee experience. Key Responsibilities Team Leadership & Development * Supervise, mentor, and develop Support Services Representatives. * Manage staffing schedules, performance evaluations, and training programs. * Foster a culture of accountability, service excellence, and continuous improvement. Operational Oversight * Oversee all aspects of print and mail fulfillment, shipping/receiving, inventory management, and inter-departmental logistics. * Ensure timely and accurate execution of support services across multiple office locations, if applicable. * Monitor service levels and implement corrective actions when needed. Accounting Service Support * Manage scanning and data entry of checks received by the organization. * Prepare and process deposits for all checks dispositioned by the administrative accounting team. * Maintain provider files, ensuring accuracy and timely updates. * Perform direct draft and deposit data entry in coordination with the accounting team. * Ensure compliance with internal controls and confidentiality standards related to financial data. Strategic Planning & Process Improvement * Identify and implement process enhancements to improve operational efficiency and reduce costs. * Develop and maintain standard operating procedures (SOPs) for all support services functions. * Lead cross-functional initiatives to align support services with organizational goals. * Build and analyze process flow documents to improve workflows and customer experiences Vendor & Budget Management * Manage relationships with external vendors for supplies, shipping, catering, and facilities services. * Negotiate contracts and monitor vendor performance. * Develop and manage the Support Services budget, including forecasting and cost control. Meeting & Event Coordination * Oversee logistics for internal meetings, executive events, and company-wide gatherings. * Ensure high-quality catering, room setup, and technical support for events. Communication & Stakeholder Engagement * Serve as the primary point of contact for internal departments regarding support services. * Communicate service updates, changes, and expectations clearly and proactively. * Address escalations and ensure timely resolution of service-related issues. Qualifications: * Bachelor's degree in Business Administration, Facilities Management, or related field preferred. * Minimum 5 years of experience in office services, facilities, or administrative operations, including 2+ years in a supervisory or managerial role. * Experience supporting accounting operations or financial data handling is a plus. * Proven ability to lead teams and manage complex operational workflows. * Strong organizational, analytical, and problem-solving skills. * Excellent communication and interpersonal abilities. * Proficiency in Microsoft Office and experience with inventory/order management and financial systems. * Lean/Six Sigma background preferred Salary Range: 50,000-70,000 USD The successful candidate is expected to work in one of our offices 3 days per week and also be available for travel as required. The annual base salary range posted represents a broad range of salaries around the U.S. and is subject to many factors including but not limited to credentials, education, experience, geographic location, job responsibilities, performance, skills and/or training
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