Overview:
We need your talent!
Waters Corporation is currently seeking a Support Programmer to join our Clinical LIMS team based in Golden, Colorado.
Our work has real-world impact. Our market-leading Clinical LIMS platform, OMNI-Lab, is used globally to support newborn screening programs in hospitals, helping detect life-threatening conditions early and improve outcomes for infants around the world.
If you're passionate about building high-quality software and want your work to directly support life-saving healthcare systems, we'd love to hear from you.
You will work in a fast-paced, agile environment and engage in technical discussions, participate in technical designs, demonstrate problem-solving abilities, and present and share ideas through global collaboration.
Responsibilities:
What You'll Do:
As part of our agile and collaborative team, you will:
* Provide technical support to customers, logging issues and ensuring timely resolution
* Diagnose, troubleshoot, and resolve software defects and production issues
* Design, develop, test, and maintain scalable full-stack solutions
* Collaborate with engineers, product specialists, and global teams to deliver new features
* Participate in technical design discussions and contribute innovative ideas
* Support end-to-end feature development, from concept through deployment
* Help maintain the performance, stability, and integrity of our Clinical LIMS platform
* Escalate and coordinate customer issues with the appropriate teams as needed
* Ensure software quality through rigorous testing and code reviews
Qualifications:
Basic Qualifications
* Bachelor's degree in Computer Science or a related field (or equivalent experience)
* 1+ years of experience building and supporting complex, large-scale applications
* Experience working in a customer-facing or support-focused role
* Strong problem-solving and debugging skills
Preferred Qualifications
* Experience in clinical laboratory environments (e.g., newborn screening, microbiology)
* Familiarity with Intersystems Ensemble\IRIS
* Hands-on experience with modern web technologies (Angular, HTML, CSS, Javascript, Intersystems/cache, SQL)
* Strong written and verbal communication skills
* Ability to thrive in a fast-paced, agile environment
Benefits
* Paid parental leave
* Parental leave
* Health insurance
* 401(k) matching
* Paid time off
* Vision insurance
* Dental insurance
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