Support Engr Integrating Mgr
IN-KA-Bangalore
Global Careers (External)
Req #: 48278
Type: Regular
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Overview: Keysight is on the forefront of technology innovation, delivering breakthroughs and trusted insights in electronic design, simulation, prototyping, test, manufacturing, and optimization. Our ~15,000 employees create world-class solutions in communications, 5G, automotive, energy, quantum, aerospace, defense, and semiconductor markets for customers in over 100 countries. Learn more about what we do. Our award-winning culture embraces a bold vision of where technology can take us and a passion for tackling challenging problems with industry-first solutions. We believe that when people feel a sense of belonging, they can be more creative, innovative, and thrive at all points in their careers. Responsibilities: About the Job: We are looking for a visionary Service Delivery Integrating Manager to lead and scale our customer-facing service operations in India, with a strong emphasis on exceptional customer experience, operational excellence, digital transformation, AI/ML integration, in line with global operations priorities. This leadership role is responsible for aligning service delivery with strategic business goals, driving innovation, and ensuring operational excellence across high-impact enterprise accounts. As a pivotal strategic leader, the IM will orchestrate cross-functional integration, spearhead capability & capacity development, and accelerate PI and Voscal revenue growth by ensuring seamless and scalable execution of service operations. This role demands a deep understanding of regional business environments, customer expectations, and cultural nuances spanning Asian economies About the Team: You will lead a multidisciplinary operations team within a dynamic, fast-paced environment, working closely with regional stakeholders, global engineering, and business functions. The team thrives on collaboration, continuous improvement, and delivering best-in-class service outcomes for our customers. This role reports directly into the Regional Operations Manager and interfaces with global programs and customer-facing functions. Responsibilities: Strategic Leadership * Define and execute a regional and global vision for next-generation service delivery, aligned with business growth, operational resilience, and digital maturity. * Champion OmniOPS as the strategic foundation for unified, cross-domain operations-integrating service lines, delivery models, and technology enablers under a cohesive framework. * Lead initiatives on service modernization, transformation priorities, and AI adoption strategies Transformation & Capability Uplift * Lead organizational transformation efforts to upskill teams, modernize capabilities, and embed agile service mindsets. * Build and nurture high-performing teams that can operate across complex, hybrid service environments. * Drive change management, ensuring cultural alignment and cross-functional execution readiness. Operational & Service Excellence * Ensure consistent delivery of services with high performance, availability, and compliance to SLAs and KPIs. * Develop and enforce service management frameworks to maintain high operational standards. * Drive continuous service improvement through metrics-driven governance, root-cause analysis, and innovation. End-to-End Customer Experience * Drive and deploy E2E customer experience processes, across all customer touchpoints, Identify and eliminate friction points across service workflows to streamline the customer journey. * Collaborate across regional business development teams sales, operations, and engineering to ensure a unified service delivery experience. People Leadership & Capability Building * Build, mentor, and inspire high-performing service delivery teams across India. * Foster a culture of accountability, and continuous improvement, Cultivate a customer-centric, transformation-oriented culture through coaching and strategic enablement. * Sponsor learning initiatives on AI/ML, and advanced service delivery practices. Compliance Governance * Monitor adherence to regulatory frameworks, internal policies, and contractual service obligations across delivery operations. * Own the operational playbook for certification audits, and annual review cycles. * Maintain up-to-date knowledge of evolving compliance standards and ensure alignment across delivery teams. * Conduct periodic risk assessments and control testing to proactively identify non-conformance or areas of operational vulnerability Qualifications: Required Qualifications: * Master degree, Operations, or a related technical discipline. * 10+ years in service delivery leadership, with strong exposure to transformation, capability development, automation, and digital operations. * Deep understanding of customer journey & experience nuances, and data-driven decision-making. * Demonstrated success driving KPIs, and achieving service excellence. * Strong technical understanding of calibration and repair processes, tools, and customer expectations. * Global or regional leadership experience, with strong stakeholder engagement and cultural fluency (especially in APAC/EMEA) * Exceptional communication, influence, and organizational change leadership skills. * Proven track record in stakeholder management and delivering results under pressure. Nice to Have Qualifications: * Experience managing or contributing to global programs or multi-site operations. * Knowledge of financial reporting, including PI Revenue tracking and forecasting. * Strong leadership presence and ability to navigate matrixed organizations. Other Information: * This is a full-time leadership role based in India. * The position requires close collaboration with teams in global time zones. Careers Privacy Statement ***Keysight is an Equal Opportunity Employer.***
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