Supervisor Technical Support (Permanent Night Shift)

				Overview:

Oversees the day-to-day work of technical support specialists engaged in engineering activities including design, test, check-out, modification, fabrication and/or assembly of prototype products.

Responsibilities:

* Provides direction to technicians in the application of process, procedures, and troubleshooting/repair of complex instruments or testing equipment
* Ensures resources maintain compliance with quality process and standards
* Establishes and maintains lines of communication with engineering and software development on design, reliability and maintenance issues; reports trends, identifies urgent crises and recommends solutions to complex issues
* Manages and champions trainings to improve technical knowledge of the support team; ensures technicians are properly trained and able to provide accurate and responsive solutions
* Acts as an escalation point to analyze and interpret test information to resolve complex design-related problems
* Estimates timeframes for complex projects and oversees the completion of assignments within specified time, quality, and cost parameters
* Identifies process improvement and verification activities; develops and applies technical and quality improvement techniques

Qualifications:

* Associate Degree
* 8+ years of experience
* Prior supervisory or management experience preferred
* Background in technical support preferred
* Demonstrates strong customer service and communication skills
			

Apply

Share this job:

Share this Job

View company profile

Zebra Technologies

Connect To Our Company