Supervisor Payroll Services
US-IA-West Des Moines
careers
Req #: 180502
Type: Full Time Benefits
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Overview: Join UnityPoint Health's HR Operations team as an HR Payroll Supervisor supporting our AskHR shared services model. This role provides leadership to a team responsible for payroll and timekeeping support, helping ensure accurate pay practices and timely resolution of payroll issues. The HR Payroll Supervisor partners across HR, IT, and operational teams to improve processes, support system stabilization, and deliver an exceptional employee experience. This is an opportunity to lead in a dynamic environment where payroll operations, customer service, and process improvement intersect. Responsibilities: *]:pointer-events-auto R6Vx5W_threadScrollVars scroll-mb-[calc(var(--scroll-root-safe-area-inset-bottom,0px)+var(--thread-response-height,0px))] scroll-mt-[calc(var(--header-height)+min(200px,max(70px,20svh)))]" dir="auto" data-turn-id="request-WEB:908aeb83-0faf-457e-8910-b51b5431191a-4" data-testid="conversation-turn-10" data-scroll-anchor="false" data-turn="assistant"> * Lead, coach, and develop Payroll team members while managing daily workload and priorities * Oversee payroll operations, ensuring accurate processing, adjustments, and compliance with policies * Investigate and resolve payroll issues in a timely and effective manner * Monitor AskHR payroll cases, ensuring quality, clear documentation, and communication * Support escalations and drive resolution of complex payroll inquiries * Collaborate with Central Payroll, HRIS, IT, and HR Operations to resolve system issues (UKG, Lawson) * Identify process improvements, implement solutions, and support standardization across markets Qualifications: Education * Associate's or Bachelor's degree in Business, HR, Accounting, or related field (or equivalent experience) Experience * 3-5+ years of payroll, HR operations, or related experience * Prior experience in a lead or supervisory capacity preferred Skills * Strong customer service orientation * Analytical and problem-solving skills * Ability to manage multiple priorities in a fast-paced environment * Strong communication and leadership skills * Preferred Qualifications * Experience with UKG / Kronos, Lawson, or similar systems * Experience in HR shared services or case management environments * Payroll certification (FPC/CPP) preferred
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