Overview:
Supervisor, Patient Financial Services
Monday - Friday
8-5PM
Remote
Responsibilities:
Job Summary
* Supervise and provide daily leadership for a team of 25 Insurance Specialists, ensuring departmental goals, productivity standards, and quality expectations are met.
* Train, onboard, and mentor new team members on patient financial services processes, insurance procedures, and departmental policies.
* Monitor employee performance and provide coaching, feedback, and corrective action, including progressive discipline when necessary.
* Manage time and attendance, including attendance tracking, scheduling, and employee accountability.
* Monitor, analyze, and calculate individual and team productivity metrics to identify performance trends and opportunities for improvement.
* Oversee insurance follow-up activities, including account review, claim status, payer communication, and resolution of outstanding insurance balances.
* Utilize Epic to review patient accounts, insurance information, claims, and follow-up activity.
* Ensure accurate and timely completion of work while maintaining compliance with departmental policies and revenue-cycle procedures.
* Provide ongoing support, coaching, and performance management to promote employee development and operational efficiency.
* Collaborate with leadership and cross-functional departments to resolve complex patient account and insurance-related issues.
Qualifications:
Qualifications:
* Education: 2 Year / Associate Degree, required. 4 Year / Bachelors Degree, preferred.
* Experience:
* Two years of Revenue Cycle, customer service or related experience; required.
* Three years of Revenue Cycle, customer service or related experience, preferred.
* One year of Leadership experience, preferred.
* Licensure/Certification: Coding Certification - CPC, RHIT or RHIA; preferred.
* Additional Skills Required:
* Ability to successfully complete generic and department-specific skills validation and competency testing.
* Understands and can apply knowledge of decision support applications, data source systems and operational procedures and appropriate internal controls.
* Human relations and interpersonal skills necessary for interacting with management, team members and administration.
* Excellent verbal and written communication skills.
* Proficient in Word and Excel.
* Ability to effectively train new and existing team members.
* Ability to design, analyze and implement processes surrounding billing, third party relationships, compliance, collections, and other financial functions to ensure effective and efficient operations.
* Additional Skills Preferred:
* Operationally understand and navigate the Epic system.
* Coding knowledge (CPT, HCPCS, ICD10).
* Medical Terminology.
* Knowledge of Billing Guidelines, Payor Guidelines and CCI Edits.
Share this job:
Share this Job
