Supervisor Patient Access
US-IA-Des Moines
careers
Req #: 170149
Type: Full Time Benefits
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Overview: Shift: Monday-Friday days, with flexibility required to manage 24/7 team, which includes weekend rotation. ONSITE at Hospital: Des Moines, IA. May require ability to be at other Des Moines campuses for various meetings as needed. We are hiring for a Patient Access Supervisor! This position is responsible for supervision of Patient Access on an assigned campus and/or designated registration hub(s). Responsibilities include completing error tracking, monitoring staff productivity and holding staff accountable for completing registration and cashier functions with accuracy in an efficient and effective manner. Responsible for monitoring staff compliance for following all regulations that impact Patient Access and cashier functions. Holds staff accountable for an exceptional Patient Experience. Assists Manager Patient Access or Assistant Manager Patient Access with coordination of the training and job performance of employees who report to this position. Responsible for maintaining the staff schedule for assigned registration areas and ensuring coverage to meet patient demand. Successful fulfillment of these responsibilities will promote a motivated staff and contribute toward a prompt and accurate attainment of department and Health System objectives. Responsibilities: * Assist managers with all human resource functions for Patient Access including screening, hiring scheduling and evaluating staff as well as mentoring, coaching, disciplining and terminating staff using established company policy. * Provides departmental leadership, communication, planning and problem-solving skills for Patient Access and Revenue Cycle processes * Responsible for overseeing the day to day workflow of the office including the review of staffin needs and supervision and training of staff in good customer relations and office procedures. * Ensure that the daily operations are run effectively and efficiently by streamlining processes and managing workload. * Responsible for ensuring staff are following all established processes to ensure comprehensive and accurate completion of job duties. * Continuously identify process improvement areas, recommend changes, and implement accordingly. * Responsible for schedules and staffing of the team. Qualifications: Education: * High school diploma or equivalent required. Experience: * Prior leadership experience required. * Two years previous experience in Revenue Cycle functions using medical terminology strongly preferred. License(s)/Certification(s): * Valid driver's license when driving any vehicle for work-related reasons. Knowledge/Skills/Abilities: * Demonstrates the ability to multi-task and work in an organized, efficient, and process-oriented manner * Exhibits excellent oral communication skills and the ability to interact with customers and team members with diverse education, lifestyle and backgrounds in accordance to the affiliates mission and vision. * Possesses good problem-solving skills in reasoning through work related issues * Demonstrates the ability to adapt to change * Prior experience working with an electronic health record and document imaging system.
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