Supervisor Patient Access
US-AZ-MESA
commonspirit_careers
Req #: 408857
Type: Day
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Overview: Hello Humankindness Arizona General Hospital Mesa is a 50 bed non-profit facility providing quality health care to patients and communities in and around Mesa, Arizona. We are part of CommonSpirit Health which operates 139 hospitals and more than 1,000 care sites across 21 states, making our services accessible to nearly 1 in 4 U.S. residents. If you are committed to social justice, health equity, and prepared to deliver care in new, innovative ways, you belong with us. For the health of our community ... we are proud to announce that we are a tobacco-free campus. Responsibilities: The Supervisor of Patient Access oversees the daily operations of the patient access department, ensuring efficient and accurate patient registration, insurance verification, and financial clearance processes. This role involves supervising a team of patient access representatives, providing training and mentorship, monitoring performance metrics, and implementing process improvements to enhance the patient experience and optimize revenue cycle performance. The Supervisor also serves as a point of escalation for complex patient access issues and collaborates with other departments to ensure seamless patient flow and adherence to regulatory requirements. * Responsible for supervising, guiding and motivating the registration department. * Monitors the accuracy of data entry by registration staff. * Serves as an escalation point for patient issues and questions. * Train new staff on patient access duties, as well as company & departmental policies. * Work collaboratively with Dignity health counterparts, revenue integrity and other departments on issues relating to patient registration, insurance verification and patient flow. Qualifications: Minimum: * High School Diploma or GED equivalent * Minimum of two (2) years experience in related field in a hospital/physician office setting * American Heart Association-issued BLS card Preferred: * Supervisory Experience * Bachelor's degree
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