Overview:
POSITION SUMMARY: The Supervisor Hospice Operations is a hands-on leader responsible for overseeing and supervising daily activities of scheduling and back-office support services. With a focus on customer service excellence and effective communication, assures accurate workflows to achieve timely access to care coordination, and optimal administrative support across agencies. Builds and maintains a rapport with referral sources, acts as a conduit to agency leadership, and assists with operational projects. Enables all Mission Partners to contribute to their fullest potential, creating a positive and supportive environment aligned with OSF Mission, Vision and Standards of Performance.
Qualifications:
REQUIRED QUALIFICATIONS:
Education: Associate degree
Experience: 1-year progressive experience in medical setting with patients facing responsibilities, or 1 year Supervisor experience in healthcare
Valid driver's license
Own transportation and auto insurance
Other Skills/ Knowledge: Excellent interpersonal and communication skills.
Solid computer skills, including proficiency with Microsoft software.
Strong analytical and problem-solving skills, with the ability to be detail oriented. Electronic Medical Record basic proficiency.
Knowledge of medical terminology.
PREFERRED QUALIFICATIONS:
Education: Bachelor's degree
Experience: 2 years of supervisory experience, leading teams. Hospice and customer service experience
OSF HealthCare is an Equal Opportunity Employer.
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