Strategic Accounts Executive - Cardio Partners - Remote

				Overview:

Cardio Partners, a division of Sarnova, is a national leader in emergency prevention and an ardent advocate in the fight against Sudden Cardiac Arrest (SCA). Cardio Partners offers complete cardiac solutions to our customers including equipment, consultation, end-to-end training, and program management. As an authorized master distributor of all FDA-approved defibrillator devices, the company provides customers the best-in-class value for new and recertified equipment. Customers' emergency preparedness needs are met via Cardio Partners' nationwide CPR training courses and state-of-the-art program management services.

Responsibilities:

Summary:

As a Strategic Account Executive, you will own, protect and grow long-term relationships with existing large, high-value, complex enterprise clients, including Fortune 500 companies. These accounts are long-term contracted customers and represent a significant portion of our revenue, requiring a proactive, consultative and detail-oriented approach to ensure satisfaction, retention, and growth. Your role involves providing exceptional customer service, administrative support, and presenting white-glove, consultative solutions to senior-level customer stakeholders.

Organizational Impact:

This role is pivotal in maintaining and growing revenue from our most important clients, ensuring long-term partnerships and loyalty. By delivering a white-glove service experience and identifying upselling opportunities, you will contribute to overall customer satisfaction and revenue growth.

Essential Duties and Responsibilities:

* Serve as the primary point of contact for assigned strategic accounts, ensuring a high level of client satisfaction and engagement
* This role follows a land‑and‑expand model, with approximately 70% focused on strategic account management and 30% on identifying and driving growth opportunities within existing accounts
* Manage all aspects of client relationships, including inquiries, administrative tasks, and escalations, with professionalism and urgency
* Coordinate complex, large-scale deployment of products or services with external and internal partners
* Identify and promote upselling opportunities for additional products and services that align with client needs
* Develop and execute account plans that support client objectives while driving incremental revenue for the company
* Coordinate with internal teams, such as Customer Success, Operations, and Product Development, to deliver seamless support and solutions to clients
* Conduct regular check-ins, business reviews, and performance reporting for clients to reinforce value and strengthen relationships
* Ensure contract compliance and assist with renewals or amendments as necessary
* Maintain detailed records of client interactions, product usage, and sales activity in CRM systems
* Stay informed about industry trends, competitor offerings, and client business developments to anticipate needs and provide proactive solutions
* Represent the company at client events, trainings, and industry gatherings to reinforce relationships and promote additional offerings
* Collaborate with sales leadership to refine account management strategies and share client feedback for continuous improvement
* Nationwide travel to meet with customers, attend events, or other business related reasons is required. Travel expectation is 30% per month.
* Additional job duties as assigned

Skills/Experience Required:

* Education: Bachelor's degree in business, sales or marketing
* 5+ years of experience in account management, client success, or consultative/solution-based sales roles, preferably with large enterprise clients
* Proven track record of managing high-value accounts and delivering exceptional customer service
* Ability to effectively manage and sell complex, consultative solutions that require aligning products, services, and stakeholders to meet broader customer objectives
* Ability to identify upselling opportunities and present tailored solutions to clients
* Excellent interpersonal and communication skills, with the ability to build trust and influence senior-level stakeholders
* Strong organizational skills and attention to detail, with the ability to manage complex administrative tasks effectively
* Proficiency in CRM tools (e.g., Salesforce) and Microsoft Office Suite
* Self-motivated, proactive, and able to work independently in a fast-paced environment
* Sound judgment and analytical skills with demonstrated ability to analyze complex issues and develop alternative solutions
* Entrepreneurial mindset with the ability to proactively identify challenges, think critically, and develop solutions in collaboration with internal partners Effective time management and organizational skills
* Strong written communication skills with ability to prepare clear, concise business proposals
* Ability to independently manage all aspects of the job role including required goals and business practices in a remote environment

Sarnova is an Equal Opportunity Employer. We offer a competitive salary, commensurate with experience, along with a comprehensive benefits package, including 401(k) Plan. EEO/M/F/Veterans/Disabled. Our mission is to be the best partner for those who save and improve patients' lives.  Excellence in delivering upon our mission is dependent upon having a diverse team that is empowered to bring their full, authentic self to work each day.  We strive to create a workplace that reflects the communities we serve, and we are passionate about creating an inclusive workplace that promotes and values diversity.

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Sarnova