Starbucks Supervisor
US-TX-Fort Worth
Omni Hotels Management Corporation
Req #: 122583
Type: Fort Worth
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Overview: As a Starbucks Supervisor, you will assist the store manager in executing store operations during scheduled shifts. As a supervisor, you will deploy partners and delegate tasks to create the Starbucks Experience for our customers by providing legendary customer service with prompt service, quality beverages and products, and maintaining a clean and comfortable store environment. Responsibilities: * Acts with integrity, honesty and knowledge that promote the culture, values, and mission of Starbucks, and Omni Hotels & Resorts. * Maintains a calm demeanor during periods of high volume or unusual events to keep store operating to standard and to set a positive example for the shift team. * Anticipates customer and store needs by constantly evaluating environment and customers for cues. * Communicates information to manager so that the team can respond as necessary to create the Third Place environment during each shift. * Assists with new partner training by positively reinforcing successful performance and giving respectful and encouraging coaching as needed. Provides feedback to store manager on partner performance during shift. * Contributes to positive team environment by recognizing alarms or changes in partner morale and performance and communicating them to the store manager. * Creates a positive learning environment by providing clear, specific, timely and respectful coaching and feedback to partners on shift to ensure operational excellence and to improve partner performance. * Delivers legendary customer service to all customers by acting with a customer comes first attitude and connecting with the customer. Discovers and responds to customer needs. * Develops positive relationships with shift team by understanding and addressing individual motivation, need and concerns. * Executes store operations during scheduled shifts. Organizes opening and closing duties as assigned. * Follows Starbucks operational policies and procedures, including Omni policies and procedures for cash handling safety and security, to ensure the safety of all partners during each shift. * Follows all cash management and cash register policies and ensures proper cash management practices are followed by shift team. * Follows up with baristas during the shift to ensure the delivery of legendary customer service for all customers. * Maintains all Omni Hotels & Resorts attendance and punctuality standards. * Maintains all Moments of Service standards * Maintains Omni Starbucks uniform and appearance standards * Provides quality beverages, whole bean, and food products consistently for all customers by adhering to all recipe and presentation standards. Follows health, safety and sanitation guidelines for all products. * Attends and participates in all monthly store meetings and training sessions. * Recognizes and reinforces individual and team accomplishments by using Omni Service Champion (OSC) cards. * Recognizes and embraces Starbucks' commitment to environmental responsibility through recycling, ethical growing, conservation, and green planet practices. * Utilizes operational tools to achieve operational excellence during the shift. Qualifications: * Ability to direct the work of others * Ability to learn quickly * Previous cash handeling experience required * Effective oral communication skills * Knowledge of the retail environment * Strong interpersonal skills * Ability to work as part of a team * Ability to work a variety of shifts including as early as 5am, weekends and holidays Omni Hotels & Resorts is an equal opportunity/AA/Disability/Veteran employer. The EEO is the Law poster and its supplement are available using the following links: EEOC is the Law Poster and the following link is the OFCCP's Pay Transparency Nondiscrimination policy statement If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to applicationassistance@omnihotels.com.
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