Staff NOC Core Advanced Operations Engineer
US-TX-Plano
Attract-careers1
Req #: 86750
Type: Fulltime-Regular
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Overview: Our Wireless Technology organization is at the forefront of transforming connectivity for the future. We're pioneering the development of the nation's first virtualized, standalone 5G wireless network from the ground up. This network represents the cornerstone of a truly connected world, unbound by the constraints of the past and adaptable to meet the diverse and evolving needs of our rapidly changing society, economy and technology landscape. Responsibilities: The NOC Staff Engineer maintains DISH Wireless network resilience and efficiency, evaluating issues to develop corrective actions. They contribute to ongoing process improvements, leveraging KPI metrics to enhance customer experience by maximizing uptime and minimizing errors. Key Responsibilities: * Leads technical troubleshooting expertise for escalated incidents * Serves as subject matter expert for 5G Core, IMS, and Messaging solutions * Handles outages and service degradations, performing initial RCA and coordinating with vendors and engineering teams * Leads troubleshooting bridges with internal and vendor teams * Engages and escalates critical issues with the Core Tier III/Engineering team * Develops key metrics for performance monitoring and service assurance * Collaborates with vendors for incident resolution and RCA #LI-LM1 Qualifications: Education and Experience: * Bachelor's Degree in Electrical, Electronics, Computer Science, or Telecommunications Engineering * Minimum of 8 years of experience in the Wireless industry, ideally within carrier or vendor environments Skills and Qualifications: * Proficiency in Core IMS is essential * Demonstrated expertise in troubleshooting network packet captures * Experience with Nokia and Mavenir Core is advantageous * Ability to evaluate large volumes of technical data and thrive in a fast-paced setting * Strong problem-solving, analytical, and time management skills
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