Staff Assistant I
US
City of Boston
Req #: 30240
Type: Regular Full-Time
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Overview: THIS IS A TEMPORARY, SUMMER-ONLY POSITION. The Staff Assistant I is responsible for providing excellent customer service and information to clients, visitors, volunteers, and the general public on the phone and in the office; acts as a liaison between clients and on-site staff; assists with general intake information; notifies on-site staff of visitors with scheduled appointments, as well as walk-in inquiries. Check-in patrons electronically via our membership system (PM). Lead, execute, and foster a welcoming environment. Responsibilities: * Answers and follows through with phone calls. * Data entry of general intake information and assistance with general office work as needed. * Prompts opening and closing of the reception area, including doors, phones, and computer system. * Maintains the reception lobby and other related public areas in a clean and orderly manner, including displays of brochures and pamphlets. * Complies with training and cross-training requirements. * Ability to identify potentially undesirable or harmful conditions developing and take action to defuse them. * Works with compliance with the center's confidentiality guidelines and procedures. * Employs a welcoming, respectful, and responsive manner at all times. * Performs related work as required. Qualifications: * Two (2) years of experience in administrative work is required. * Appropriate education may be substituted for the required experience on a prorated basis. * Working knowledge of computers: Word, Excel. * Ability to type 30 wpm. * Good verbal and written skills are preferred. * Ability to work effectively in multi-cultural, multi-ethnic work environments. * Ability to exercise good judgment and focus on detail as required by the job. CORI-SORI CHECKS REQUIRED BOSTON RESIDENCY REQUIRED Terms: Union/Salary Plan/Grade: Non-Union/ $15 per hour Hours per week: 35 Job Type: Full-Time Work Location: In-Person
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