Overview:
The Staff Accountant is responsible for assisting the Director of Finance and Assistant Director of Finance in maintaining accurate and timely financial resporting; ensuring acceptable levels of internal control; ensuring compliance with all federal, state, and local regulations and Highgate Hotels Standard Operating Procedures; and safeguarding owners/investors assets. For this role, the emphais is placed on the management of Payroll, Income Audit and Accounts Receivable processing and collections
Responsibilities:
* Monitor, prepare, and communicate financial reports in accordance with Highgate Hotels required due dates.
* Income Audit including entering information into the BiPortal on a daily basis.
* Utilize and maintain time and attendance system and process, daily, weekly, and bi-weekly payroll and related information to include verifying payroll information, recording earnings/deductions., etc.
* Prepare and input all required payroll journal entries.
* Maintain responsibility for the daily Accounts Receivable credit, billing, and collection process.
* Monitor payment requirements on groups or functions and process deposits.
* Approve or decline credit requests.
* Complete collection calls on each appropriate outstanding accounts and maintain collection files on each outstanding issue.
* Review and approve the City Ledger transfers daily and communicate to supervisor any deviation from established Accounting policies and procedures.
* Handle customer inquries in a professional and timely manner, provide customers with accurate invoices, statements, and schedules.
* Process returned checks and credit card chargebacks.
* Conduct monthly credit meetings and maintain minutes (including returned checks/chargeback logs, credit trace reports, write-off, bad debt allowances, etc.)
* Partner with the Sales and Events Team by establishing customer credit, including but no limited to application processing, reference checks, credit limitation, direct billing list, and deposit requirements.
* Maintain an efficient collection process to include organized filing and tracing system, issuing letter, monitoring returned checks and charge backs, performing collection calls and preparing bad debt write-offs.
* Update daily revenue reports both for internal distribution and corporate distribution.
* Monitor guest ledger, advance deposit ledger and any other related ledgers to ensure proper internal control.
* Keep management aware of any unusual operation or financial occurances and/or significant deviations.
* Reconcile invoices against ledgers or schedules to ensure accuracy of invoicing.
* Assist in the monthly close process by posting journal entries that are related to daily/monthly responsibilities.
* Ensure overall guest satisfaction by attentive listening and then immediately resolving guest issues or elevatiung to the Director of Finance or General Manager.
* Cross-Train in other areas within the Accounting Department including accounts payable.
* Ability to identify root causes of issues that may affect staff or guests and provide actionable and measurable solutions to improve efficiency, overall work environment, and/or guest experience
Qualifications:
* College courses in an associated or related field and/or related experience in an Hotel or Hospitality environment
* Must be proficient in Windows, Microsoft Office (Intermediate Excel and Basic Word)
* Accounts Receivable and Payroll experience is required
* Hotel PMS OnQ is required
* Flexible and long hours sometimes required, especially during the last and first few days of the month
* Sedentary work - Exerting up to 10 pounds of force occasionally, and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
* Maintain a warm and friendly demeanor at all times.
* Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
* Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
* Must be able to multitask and prioritize departmental functions to meet deadlines.
* Approach all encounters with guests and employees in a professional, attentive, friendly, courteous and service-oriented manner.
* Attend all hotel required meeting and trainings.
* Maintain regular attendance in compliance with Highgate Hotels Standards, as required by scheduling, which will vary according to the needs of the hotel.
* Maintain high standards of personal appearance and grooming.
* Comply with Highgate Hotels Standards and regulations to encourage safe and efficient hotel operations.
* Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
* Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
* Must be able to understand complex information, data, etc. from various sources to meet appropriate objectives.
* Must be able to maintain confidentiality of information.
* Must be able to show initiative, including anticipating guests or operational needs.
* Perform other duties as requested by managment.
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