Sr. Technology Coordinator
US-TX-Dallas
Careers (External)
Req #: 13967
Type: Full Time
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Overview: Since our founding in 1924, we've cut cardiovascular disease deaths in half, but there is still so much more to do. To overcome today's biggest health challenges and accelerate this progress, we need passionate individuals like you. Join our movement, be part of the progress, and help ensure a healthier future for all. You matter, and so does the impact you can make with us. The American Heart Association has an excellent opportunity for a Sr Technology Coordinator at our National Center office located in Dallas, TX. The Technology Coordinator is responsible for configuring, imaging, and supporting client computing on-site and remote NC Staff throughout the Association. Responsible for providing technology assistance in PC provisioning, configuring computers to established standards, and maintaining desktop computers. Responsible supporting application updates, releases and troubleshooting for end users. Responsible for responding to Technology Service Desk requests, American Heart Association event support, executive support, and Microsoft software configuration support. The Association offers many resources to help you maintain work-life harmonization through your changing needs and life situations. To help you be successful, you will have access to Heart U, our award-winning corporate university, as well as additional training and support, locally. #TheAHALife is our company culture, our way of life, reflecting our diversity, equity & inclusion, our focus on work-life harmonization and our Guiding Values. Discover why you will Be Seen. Be Heard. Be Valued(tm) at the American Heart Association by following us on LinkedIn, Instagram, Facebook, X (formerly Twitter), and at heart.jobs. Responsibilities: * Deploys and supports desk-top and client computing for the assigned team or department organizational efficiency in keeping with customer service for client computing * Orders, configures, images, and maintains personal computer systems for delivery to clients throughout the organization. * Responds to Technology Service Desk tickets and trouble shoots for client base. Provides solutions within service level agreements. * Demonstrates and leads a dedication to customer service; anticipates, meets and/or goes above and beyond by solving problems quickly and optimally; makes customer issues a priority * Coordinates support implementation for American Heart Association events as established by the Association's business requirements. * Analyzes and recommends modifications or introduction to new tools or procedures for operational efficiencies. * Manages client OS, application installation and client troubleshooting including security and application remediation for NC client computers. * Identifies common issues and trends. Provides input and action plans to supervisor * Participates on hardware and imaging team to determine and maintain all client computing standards * Provides coverage as needed to insure support delivery during a team member's PTO or any other reason of unavailability Want to help get your resume to the top? Take a look at the experience we require: Qualifications: * Experience providing technology support for personal computing, application updates, tier-1 troubleshooting * Excellent communication skills * Ability to meet service level agreement customer service
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