Sr. Staff Program Manager
US-CA-Pleasanton
Blackhawk Network
Req #: 24043
Type: Full Time
|
|
||||||||||
|
|||||||||||
Overview: We are seeking an experienced Senior Staff Technical Program Manager to join the Product and Technology Core Services team, focusing on the Onboarding pillar. The Onboarding pillar is responsible for building a unified, scalable architecture that accelerates content and partner onboarding, empowers self-service through standardization, and ensures robust governance of BHN's master data. In this role, you will be at the forefront of driving initiatives that reduce onboarding time-to-launch, streamline operations through automation, and enforce data quality and compliance standards. Reporting to the Director of Business Operations and Program Management, you will partner closely with cross-functional teams to orchestrate large-scale programs that enhance client onboarding experiences, reduce time to revenue, and support our continued growth across channels. You will play a critical role in shaping the onboarding foundation that powers BHN's products and platforms, ensuring we scale with confidence while maintaining operational excellence. Responsibilities: * Program Orchestration: Lead end-to-end orchestration of significant initiatives spanning multiple product lines and teams * Outcome-Driven Leadership: Partner with Product and Engineering leaders to drive strategic programs with clear focus on business outcomes and customer impact, supporting our journey in the Product Operating Model * Product Lifecycle Management: Maintain the rigor and hygiene of the Product lifecycle for the Content pillar - including content, partner, and data onboarding workflows - ensuring scalability, consistency, and compliance * Cross-Functional Collaboration: Serve as a trusted partner to Product, Design, and Engineering teams, serving as a sounding board and holding them accountable to design great products * Governance and Risk Management: Lead program governance, including risk management, and cross-team dependencies. Identify, mitigate, and communicate risks and dependencies across the organization. * Process Optimization: Champion process improvements and automation across onboarding workflows, using data and KPIs (e.g., onboarding time, adoption, data quality) to evaluate progress, inform decisions, and drive continuous improvement. * Strategic Planning: Partner with leadership, continuously prioritize to define Onboarding roadmaps, set milestones, and track progress against key metrics; balance competing priorities effectively to deliver on commitments * Mentorship: Mentor junior TPMs and contribute to scaling program management best practices across the organization. Qualifications: * 10+ years of experience managing technology programs * Bachelor's degree in Computer Science, Engineering, or equivalent experience * Proven track record overseeing large-scale initiatives spanning product lines, driving outcomes and aligning solutions * Strong operational excellence, with experience driving improvements across product lines and implementing scalable processes * Exceptional cross-functional collaboration and communication skills, with demonstrated ability to manage dependencies across teams and product lines * Solid technical acumen and domain expertise; able to partner with product, engineering and design leaders to align on architectural considerations * Strong understanding of Agile development methodologies; proficiency with program management tools such as Confluence, Jira, Rally etc. * Experience in the fintech or payments space preferred About Our Team As part of the PMO team supporting Core Services, you'll work with dedicated professionals focused on creating exceptional experiences for our customers. You'll be an individual contributor coordinating cross-functional work, serving as an embedded part of the team alongside Product, Engineering, and Design stakeholders. We value innovation, customer-centricity, and flawless execution. If you thrive in a fast-paced environment and are passionate about creating impactful fintech solutions, we'd love to hear from you.
Share this job:
