Sr. ServiceNow Systems Administrator
US-MD-Fort Meade
tier1
Req #: 21566
Type: Contract
|
|||||||||
|
|||||||||
Overview: * Tier One Technologies is looking for a Sr. ServiceNow Systems Administrator to support our US Government client. * This multi-year position will be located in Fort Meade, MD. * Must be a US Citizen and have active TS/SCI clearance. Full scope poly - preferred. Responsibilities: * Provide support for implementation, troubleshooting and maintenance of information Technology (IT) systems. Manages IT system infrastructure and any processes related to these systems. * Provide support to IT systems including day-to-day operations, monitoring and problem resolution for all of the client/server/storage/network devices, mobile devices, etc. * Provide Tier 1 (Help Desk) and Tier 2 (Escalation) problem identification, diagnosis and resolution of problems. * Provide support for the escalation and communication of status to agency management and internal customers. * Provide support for the dispatch system and hardware problems and remains involved in the resolution process. * Configure and manage UNIX, Linux and Windows operating systems and install/load operating system software, troubleshoots, maintains integrity and configures network components along with implementing operating systems enhancements to improve reliability and performance. Qualifications: * Bachelor's degree in technical discipline from an accredited college or university is required. * 4 years of additional SysAdmin experience may be substituted for a Bachelor's degree. * 15+ years of experience as a Systems Administrator in programs and contracts of similar scope, type, and complexity. * 6+ years of experience with Service Management (ITSM). * 4+ years of experience with ServiceNow Technology platform. * 2+ years of experience integrating ServiceNow with other applications. * ServiceNow System Administrator certification is required. * ITIL 4 platform certification is required.
Share this job:
