Sr. Program Consultant, Global Certification
US-TX-Dallas
Careers (External)
Req #: 17318
Type: Full Time
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Overview: Since our founding in 1924, we've cut cardiovascular disease deaths in half, but there is still so much more to do. To overcome today's biggest health challenges and accelerate this progress, we need passionate individuals like you. Join our movement, be part of the progress, and help ensure a healthier future for all. You matter, and so does the impact you can make with us. The American Heart Association has an excellent opportunity for a Senior Program Consultant, Global Certification in our Quality Health & IT department. This role can be home-based. This is a full time, benefits eligible, grant funded opportunity. Current funding will expire on 6/30/2028, with the possibility of extension. The Association offers many resources to help you maintain work-life harmonization through your changing needs and life situations. To help you be successful, you will have access to Heart U, our award-winning corporate university, as well as additional training and support, locally. #TheAHALife is more than a company culture; it is our way of life. It embodies our commitment to work-life harmonization and is guided by our core values where our employees can thrive both personally and professionally. Discover why you will Be Seen. Be Heard. Be Valued at the American Heart Association by following us on LinkedIn, Instagram, Facebook, X, and at heart.jobs. Responsibilities: The Senior Program Consultant, Global Certification will develop, implement, and oversee all healthcare certification account consultation processes for the American Heart Association's healthcare certification programs. The Senior Program Consultant establishes procedures for account management and consultation, maintaining the integrity and objectivity of the certification process and protecting the interests of all parties over the length of the certification. The Senior Program Consultant - Healthcare Certification consults with team members whose responsibilities include the certification team's program, operational and business processes. The role also includes leading Alliance-related responsibilities and cardiovascular-kidney-metabolic (CKM) program implementation, including strategic planning, clinic development, protocol design, registry integration, and performance improvement across member health systems. * Responsible for the management of large healthcare organization accounts, including systems of care development, program development consultation, and retention strategies. * Manages accounts of all sites enrolled in the certification process to assure customer engagement, identifying best practice models, customer retention and recertification, and preparation for annual maintenance reviews. * Leads CKM program implementation incorporating comprehensive resource deployment to support operational, clinical, educational, and quality improvement consultation. * Accelerates quality of care initiatives within the regions by collaborating with team members and larger healthcare organizations. Facilitates system of care relationships between hospitals, clinics, and other care providers. * Seeks program champions at the customer site, building relationships with key stakeholders, decision-makers, and influencers, as well as essential relationships with front-line leaders and certification champions. * Promotes collaboration between all teams to help build cohesive partnerships both internally and externally. * Assists with the development and maintenance of CKM Alliance and certification tools and resources. * Under the supervision of the Director, oversees certification team business functions, including projections, budget, and expense management. * Provides exceptional account support to build and maintain a positive relationship in collaboration with certified organizations. Qualifications: * Bachelor's degree or equivalent experience. * Advanced clinical degree preferred - RN, MD, Dietitian, PharmD Preferred. * Five years of relevant experience. * Relevant CKM clinical experience. * Hospital administration/clinical/quality experience with leadership, including managing multidisciplinary teams. * Clinical Account Management experience, leadership, or supervisory experience, including managing volunteers and highly functioning work teams. * Ability to travel up to 25% local and overnight stay.
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