Sr. Production Support Analyst-shift work

				Overview:

* Tier One Technologies is looking for a Sr. Production Support Analyst specializing in Linux servers and Oracle Database. 
* This is going to be a 100% remote Contract-to-Hire position.
* The candidates will work 4X10 hour days rotating, 7 days per week. The shift hours will start at 6PM.  
* The initial training will be for 4 consecutive weeks during daytime, 8AM-4:30PM. 
* SELECTED CANDIDATES WITHOUT REQUIRED CLEARANCE WILL BE SUBJECT TO A FEDERAL GOVERNMENT BACKGROUND INVESTIGATION TO RECEIVE IT.

Responsibilities:

* Work across designated teams to ensure applications are fully available to all stakeholders and customers. 
* Assist development teams in deployments, routine patching and system application monitoring / troubleshooting. 
* Analyze and evaluate complex data file processing, help translate customer reporting requirements and create reports, and provide application testing and validations. 
* Lead incident response calls and contribute / create after action reports.
* Serve as an effective liaison between business and technical teams.
* Successfully lead Production Support Application Monitoring in real-time.

Qualifications:

* A Degree from an accredited College/University in Software Engineering, Computer Science, or related discipline is preferred.
* 10+ years of experience in software development and/or related field.
* Strong working knowledge of SQL. Ability to understand and write complex SQL using select statements, views, joins, indexing and to create report data.
* Demonstrated experience using UNIX commands to manage production Linux servers, including creation and maintenance of shell scripts to manage application maintenance activities.
* Demonstrated experience using SQL query on Oracle Databases to perform Database lookups.
* Ability to lead as a Critical Incident Manager to restore production applications impacting events.
* Ability to quickly respond to system alerting to reduce application downtime to customers.
* Strong written and verbal communication skills and proven ability to effectively work directly with stakeholders, executives, and technical staff.
* Demonstrated knowledge of terminology, usage, and operating characteristics of hardware, software, and operating system components.
* Ability to oversee the efforts of direct reporting resources and/or be responsible for the efforts of all staff assigned to a specific job.
* Experience training/mentoring less experienced personnel.
* Strong knowledge of and experience with designing, developing, implementing, and maintaining complex business, accounting and management information systems.
* Extensive experience developing/supporting software applications using more than one of these software technologies: Java, Active Server Pages (ASP), JavaScript, Oracle DBMS, SQL Server DBMS, Visual Basic.
* Familiarity with Agile methodologies, Version One, ServiceNow, Application Lifecycle Management (ALM), logging tools such as Splunk Enterprise, monitoring tools such as Neustar and AppDynamics is a plus.
* Experience with cloud monitoring tools such as GCP Cloud Monitoring (Stackdriver) is a plus.
* Prior experience training/instructing end users on the use of software applications.
* Must be eligible to obtain a Public Trust clearance.
* All candidates must be a US Citizen or have permanent residence status (Green Card).
* Candidate must have lived in the United States for the past 5 years.
* Cannot have more than 6 months travel outside the United States within the last 5 years. Military Service excluded.
			

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