Sr Mgr, IT Enterprise Applications - Salesforce Platform

				Overview:

The Senior Manager, IT Enterprise Applications - Salesforce Platform oversees the strategy, governance, and delivery of Salesforce across the organization. The role leads a team of technical professionals delivering Salesforce solutions primarily for Health Cloud, Service Cloud, and Data Cloud while establishing a Salesforce Center of Excellence (CoE) to drive best practices, governance, and architectural standards. The Senior Manager will balance hands-on technical leadership and strategic oversight ensuring Salesforce investments are fully optimized to drive business value.

Responsibilities

* Define and execute a Salesforce strategy aligned with digital transformation goals, maximizing return on investment (ROI).
* Establish and scale a Salesforce Center of Excellence (CoE) to standardize governance frameworks, best practices, and architecture.
* Collaborate with executive leadership and business stakeholders to translate business needs into scalable, enterprise-wide Salesforce solutions.
* Align Salesforce solutions with enterprise objectives, and broader IT strategies.
* Partner with Innovations and AI Solutions to advocate for Salesforce innovation and adoption, identifying opportunities to leverage new features and AI-driven capabilities.
* Develop and deliver executive-level presentations on Salesforce strategy, performance metrics, and ROI analysis.
* Lead and develop a high-performing team, fostering innovation and efficiency.
* Provide technical guidance in Salesforce architecture, configuration, and integrations.
* Oversee Salesforce Data Cloud strategy, optimizing data utilization for patient engagement, marketing, and contact centers.
* Ensure smooth integration between Salesforce and other enterprise applications, leveraging APIs, middleware, and external platforms.
* Implement DevOps practices for continuous Salesforce development and deployment.
* Drive security, data management, and compliance best practices across Salesforce applications.
* Other duties and responsibilities as assigned.

Required

* Bachelor's degree in Engineering, Computer Science, Information Technology, Business or related field of study from an accredited college or university. In lieu of degree, 5+ years of experience.
* 8+ years of professional experience in enterprise IT strategy, Salesforce development, architecture, and delivery.
* 4+ years of leadership experience, including leading Salesforce delivery teams or a CoE.
* Experience working with business leaders to align technology with strategic goals.
* Proven in-depth expertise in Health Cloud, Service Cloud, and Data Cloud for Contact Center, Marketing, and Legal.
* Hand-on experience with Salesforce integrations using APIs, MuleSoft, and external data platforms (Snowflake, etc.).
* Experience implementing AI-driven Salesforce solutions (Einstein AI, predictive analytics, AgentForce).

Preferred

* 10+ years of experience in Salesforce development, architecture, and delivery.
* Experience in regulated industries: healthcare, finance, or retail.
* Certifications in Salesforce Architecture: Certified Technical Architect (CTA), Application and System Architect.
* Certifications in Salesforce: Service Cloud, Health Cloud, Data Cloud, or Marketing Cloud.
* Experience in Marketing Cloud, Non-Profit Cloud, and Contract Lifecycle Management (CLM) integration in Salesforce.
* Background in digital transformation or large-scale IT implementations

Knowledge/Skills/Abilities

* Ability to manage vendor relationships and enterprise software contracts.
* Demonstrated excellent interpersonal, verbal and written communications skills.
* Demonstrated leadership skills to mentor, coach and develop team members.
* Demonstrated analytical, problem resolution, and decision-making skills.
* Understanding of systems integrations, data management, and application governance.
* Ability to establish and maintain working relationships at all levels.
* In-depth knowledge and understanding of Salesforce security, data modeling, governance frameworks, and automation tools (Flow, Apex, Lightning, OmniStudio).
* Strong ability to align Salesforce investments with business objectives and demonstrate tangible value.
* Demonstrated effective interpersonal, verbal, written and presentation communications skills, with the ability to present complex ideas to technical and non-technical stakeholders.

Benefits

* Medical, dental, and vision insurance
* Paid time off
* Tuition Reimbursement
* 401K
* Paid time to volunteer in your local community
			

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